The complaint has been investigated and
resolved to the customer's satisfactionResolved IntegreTel - MyTeleBill — Fraudulent bills
resolved to the customer's satisfaction
Today, 20 Aug, I opened my trusty Verizon phone bill and noticed that it seemed higher than usual. Being a thrifty type, I examined the bill only to find out that there were 'other providers' charges on it. After looking at the bill further, I discover a $9.95 charge from someplace called 'IntegreTel'. I called the 800 number provided to find out what the charges were for. After about 10 mins or so, I finally reached a customer service representative. I asked about the charges and she told me that the charges were from somplace called 'mytelebill'. She explained that mytelebill provided email services and that by signing up I was entitled to several (don't remember the exact number) email accounts and a personal 800 number. She also told me that I had received my first two months of service free and now the bill for the third month was coming due. She seemed to know a great deal about mytelebill considering that she supposedly works for a third party billing clearinghouse. I told her that I did not sign up for the service and she became quite insistent that I had, indeed, done so. She told me that I had signed up over the internet. So, I asked her to provide both the date of the transaction and the IP address used to sign up. She could provide neither and stated that she did not have access to such information. Bull!! If you sign up for something over the internet, one of the first things a reputable company does is record your IP to show that you were indeed there. After a few minutes of verbal sparring, and the threat of taking legal action for fraud, did she finally consented to give me a refund and take my name off there list as well as block any future charges from mytelebill. Of course it will take two months to do this, according to her, but it will supposedly be done (I'm not holding my breath).
My advice to any consumers out there reading this is as soon as you see the name 'IntegreTel' or 'mytelebill' on you phone bill, red flags should go up. Make sure to contact your local phone company as well as IntegreTel itself and get any current and future charges cancelled or blocked! You may even want to go so far as contacting your local District Attorney's office or your state's Attorney General and see what can be done about getting this con game stopped.
IntegreTel - Mytelebill