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Contract ET468318
The movers were EuroTransport (quote), Brytor International (collection of goods in Canada and International Shipping arrangements) and the most un-business gagsters, who are truly unscrupulous, IMS Moving Network, who do not believe that they have any responsibility for anything and I would urge that no one use them or ANY of their affiliated companies, such as those named above.
I was quoted for the move CAN8000 - typical of many cheating North American Removers AFTER the collection of my personal effects and my car AND before shipment they demanded an increase to CAN25000! The move was supposed to take 6–8 weeks but because of Covid (causing a short supply of 40' containers - so I was told) it took SIX MONTHS! The personal effects arrived and were delivered without incident, HOWEVER the car arrived and could not be started - it took a further SIX MONTHS and CAN5000 to repair the car and return it to the roads. The removers claimed it was not their responsibility although I have spent the last SIX MONTHS badgering them to admit that they ARE RESPONSIBLE since the car was clearly placed by me, in good working order, into their care for subsequent delivery AND it was insured (or at least I was charged for the insurance)!
I have moved house across the Atlantic 4 times and this one in 2021/22 was the worst of them all!
Desired outcome: Some/any compensation for not taking care and attention whilst my car was in their care
Hello, the satisfaction of our customers is really important to us and we are sincerely sorry to hear that we did not meet your expectations. You chose not to take out insurance with us and under our accepted terms and conditions there is no refund. You mention that we put the wrong gas in your vehicle and it broke your vehicle. According to the Canadian manufacturer's manual that I could find, your vehicle was taking premium gasoline, but it could also take regular gasoline at min. 91 octane.Due to the current difficult global context, many delays have been experienced since the beginning. Heavy congestion at ports, shortage of containers and truckers, late vessel departures are only a few of the issues we have to deal with on a daily basis. Our team does its best to remedy the situation and find solutions that will benefit the client, however, some of these issues are out of our control as we depend on the shipping line company, customs and ports. As stated in our terms and conditions, unfortunately we cannot guarantee dates and times, we can only estimate them. Thank you, Best Regards