Heeartsy.com review: I want them to be listed as potential fraudulent activity.

On Jan 10, 2022 - I ordered a Sofabed advertised on a FB ad. It was advertised as a “Direct from Warehouse” company with no “middle man”. Thus the lower fees for purchase. I received a confirmation of my order on Jan 12, 2022. In the policy & terms information, it explains that once the order has been received, their would be an email sent out as to when its being shipped out to buyer. We never received that particular email. We sent an email of inquiry that I’ve copied below:

From: [protected]@vip.163.com

Date: January 27, 2022 at 3:13:41 AM EST

To: Garry Neavitt

Subject: Re: Contact Us By www.heeartsy.com

HHello, we adopt the principle of nearby distribution. We will match the nearest place for you and arrange manual delivery for you. Due to the surge of orders, there may be a shortage of goods, it will take some time, please wait patiently.

[protected]@vip.163.com

Since then we have, again, received no emails. I sent these emails below which don’t seem to include my note, but it has the dates:

From: deborah neavitt

Date: February 15, 2022 at 22:32:18 EST

To: Garry & Debbi Neavitt

Subject: Fwd: Contact Us By www.heeartsy.com

From: deborah neavitt

Date: March 4, 2022 at 10:22:23 EST

To: Garry & Debbi Neavitt

Subject: Fwd: Contact Us By www.heeartsy.com

As of today, I have claimed a Dispute to my Credit Card Company in order to receive a refund. I’m not sure if my order fell through the cracks, but it’s very suspicious of Fraudulent activity. There’s no ph# for customer service, only the email: [protected]@vip.163.com

I would appreciate it if you would check this company for fraud, & if possible, notify FB of this company’s bad reputation of not delivering product ordered/purchased.