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Nov 4th I went into the Free Trial with Premier Whitening.com at an advertised cost of £2.95 & Premium Whitening (Premium White Ultra.com) at a cost of £7.40 which was not the cost that was advertised, the advertised cost was $4.95, however when the order was accepted the cost suddenly changed to $11.90. I thought the change was due to the fact that I requested the additional 4 day upgrade. However to my surprise the additional debits was made on my account: £30.47 which on speaking to Premium Whitening admitted to charging my account with [protected]@ $48.92 but not the other charges of 20minutesmiles.com @ £148.27 & ultifreshwell @ £54.25 which was also made to my account.
Premium White Ultra advised that the $48.92 was charged as I did not return the pen after the trial period ended and they deemed that I wanted to joind the prferred customer program, however this amount was debited the same date I signed up for the trial, therefore I had not received the item let alone had time to try it.
They claimed not to know anything about the other amounts of £148.27 & £54.25 so I tried calling Premiere Whitening.com on the number they had provided on their confirmation message and all I am getting is a voice message stating the office hours and that is on both the 888 and 0203 numbers.
I am now £243.34 down for something that should have cost me no more than £7.90, which as I was made redundant earlier this year I can ill afford this scam.
The thing about this scam is the product or description do not tie in with the companies placing the advertisment and the advertiser, product or confirmation mails do not link which is making it difficult to find the correct source of complaint in order to get a refund.
To date I have not received any items in relation to £148.27 & £54.25.
If you can suggest how I may be able to get recourse for this it will be greatly appreciated.
I have included my phone number & e-mail address in case you can provide me with some information on where I can proceed with this complaint.
Thank you
GW
The complaint has been investigated and resolved to the customer’s satisfaction.
Could someone please report them to the appropriate people in America. They must be stopped. I'm sure they are breaking the law. Do you have a Department of Cunsumer Affairs over there? Or an office of Fair Trading?
The ### got me too. I'm in Australia and have called them 3 times. THey deny the product is even theirs even though their name is on my bank statement. I don't know who I can report them too. They must be stopped. They're absolute ###s.
OMG I have fallen for it too, i purchased for Everbright Smile on Friday and i received the product ths morning, i did think in the back of my mind this is too good to true! But thanks to you guys leaving these messages i have cancelled my card and details so they wont be getting a penny from me-I have recieved my product though! I know you guys havent been as lucky but i hope you have saved many more like us xx
Has anyone managed to get a refund? I have submitted a claim to econsumer.gov, been to my bank and cancelled my card.
They took £158.27GBP, and I assumed it is highly unlikely that I will see it again.
I tried sending emails to all those @justthinkmedia.com emails given, none of them worked. My email is mcintosd@lsbu.ac.uk, could someone please contact me with what they did next?
Thanks,
David
Everbright Smiles scam is promoted by:
MarketLeverage
701 International Parkway, Ste 200
Lake Mary, Florida 32746
Phone: 1-888-M-Leverage [protected])
Local Phone: [protected]
[protected]
[protected]
I have never been scammed before and think I am quite safe in the manner I normally conduct my business but I have been scammed of this very company. There must be a way of getting the cash back and having the companie prosecuted. I have been told to close my account and reopen a new one in order to guarantee this not happening again. Keep in touch johnbinnie@fastmail.fm
I am fully supportive of the complaint having been scammed myself.
I have been scammed in an identical manner. I responded to an MSN pop up - more fool me. they are clearly have some responsibility in this for allowing unethical trading on their site.
If anyone makes any progress I would appreciate any help.
My email is humphreyanthony@hotmail.com
In the mean time I am cancelling my card and pursuing this via the credit card company
I feel so stupid and have been scamed exactly the same way. The product didn't arrive until after the 10 days meanwhile I tried phoning and emailing the company but could never get through. I returned the producted three days after it arrived but was debited £150. I now don't have my money or the product! I contacted my Credit card company and have cancelled my card and they are going to see what they can do. Has anyone got a refund from the credit card company? So angry.
Oh yeah thats just fantastic, the web address above doesnt work, it says they no longer have anything to do with the product!
Ive been through the exact same thing! my bank said there is nothing they can do to stop the payments going through except to cancel my card which i have done, but they say there is no guarantee that this will stop the payments. Everbright Smiles e-mailed me saying they have just dispatched my 2nd order(which i did not place) and are charging me £88.90 then they are going to charge me a further £152 odd.
I lost my job in April so obv cant afford this. Ive tried e-mailing them but have had no reply, apparently the e-mail address provided is fake. I am not willing to call the USA, cant afford the call charges. Ive been told to phone Consumer Direct and report it, which i will be doing shortly.
I am lost as to how im supposed to get my £88.90 back, im on JSA and its almost christmas. I think its disgusting that people can get away with this sort of thing.
If anyone has any advice i welcome it.
Please e-mail me with any info...my e-mail address is pizza_demon33@hotmail.com
Thank you
Chel
Got caught by these scammers aswell. Cancel your card number immediately. That should get rid of them. Then ask to have a chargeback done. You're credit card company can tell you how to proceed then. It's a pain in the ### but a salutory lesson learnt.
Best of luck