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This company does nothing but harrass people and violate the fdcpa. the fair debt collection practices act. I was called by a man named adam cohen who is supposidly with the haster law office. when I asked him what his first name was of the lawyer he stated lisa haster. In checking in the state of arizona there is no such lawyer that was approved by the bar. Matter of fact it showed that she took the bar and failed. This agency is running a law office in arizona without a lawyer that is licensed. When I asked mr kohen what his explanation was he hung up. He called my job and spoke with personel trying to verify my employment and asked my h. r. person if i had any garnishments. She then asked him if he had a release form filled out by myself and said he didnt need one. My Human resources person has contacted the state and made them aware of mr cohens actions which are illegal as well as representing himself calling from a law office that the lawyer is not licensed in our state. I have hired an attorney. Beware of this company and their actions.
The complaint has been investigated and resolved to the customer’s satisfaction.
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For most people, picking up the phone to call a customer and ask them for money isn’t the highlight of their day. In fact, in most over worked and under staffed credit departments, collection calls are placed dead last or fall off the "to-do list" altogether.
Why? Reasons vary. But basically, the truth is that making collection calls takes most people out of their comfort zone. They don’t feel confident with the process, so they fear embarrassment or failure.
If collection is part of your job responsibilities, here’s some good news. You can become more comfortable and more successful by following a few tips from the collection pros on our staff.
Before making your next collection call, take time to compile a list of common debtor excuses, matching them with effective rebuttals. Write them down on file cards or include them in your computer scripting. Group them by category and keep them handy. Exchange ideas with others in your department. Then, when the debtor tries to end the call by offering an excuse, you can take control by countering with a well-thought out reply and returning to the purpose of your call -- collecting the debt.