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I was working on a family project and had to quickly scan a lot of pictures into digital files to put together a slideshow. After a quick internet search I found a product called VueScan at http://www.hamrick.com/.
The site stated that VueScan is an easy-to-use replacement for the software that came with your scanner and supports over 1850 different flatbed scanners, printer/scanners and film scanners.
I purchased the software and when I installed and tried to use it I got the following error message: "No scanners were found connected to your computer, and no raw scan files were found."
I checked http://www.hamrick.comSupport page (which consisted only of a one page FAQ) and found in their FAQs that software does not even work with my scanner! This is disappointing as I even listed the type of scanner on their order form. If they don't support my scanner they should not have processed the purchase.
I work for a large Software company and used my work email to write to Ed Hamrick of VueScan explaining the issue requesting a refund. Ed Hamrick of Hamrick Software refused to give me a refund because he said he had a dispute 30 years ago with the company I now work for. In his email he stated in effect that he was happy to have the opportunity to rip me off.
This guy is a ### and a rip-off. Anyone who does business with him or his company, Hamrick Software, deserves what they get.
Mark, please write the name of your company. I am going and thinking about legal actions against Vuescan. If you want please put screenshots of your rewriting with Hamrick here.
Several years ago I had purchased VueScan from Hamrick software for use on a Nikon scanner with a bulk loader. When it failed to work properly, I began an email exchange with Hamrick Software, which quickly turned insulting and abusive. This company does not deserve to be doing business. They fail to offer a reasonable tech support presence, instead opting to insult their customers who dare to call them with
any problems.
I am thinking about legal actions, concerning Vuescan, or to make video about hamrick software business practice. So please put here the screenshot of the Vuescan log file. Or simply write which models of scanners did you have and how many.