After triing to rescend on our Mayan Purchase, we were approached by another group saying they were not with the Mayan but had a deal for us with the renting of our old timeshares. (no problem) The Grand Paradise Club stepped in. We were deceived again. The deal with the Mayan said cancelled, but when we returned home we received a bill for Bank of America for the supposed deal we had recended. Not only were we screwed by the Mayan/Grand Paradise, but also our credit card company. Please watch out. They will scam you any way they can.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear "123lost",
Your comment has been brought to our attention.
Even though we are a separate and independent company from the Grand Paradise Club, we ask that you allow us to intervene. We will be more than happy to forward your information to the corresponding area so that they can clarify your concerns.
Please let them reach out to you and contact us at grupomayanblog@grupovidanta.com or at [protected].
Thanks in advance.
Sincerely,
Xavier Ambrose
Customer Support Representative