The complaint has been investigated and
resolved to the customer's satisfactionResolved GMC Housing / Woodland Estates — No reimbursement received!
resolved to the customer's satisfaction
4797 S. 4th Street
Kalamazoo, Mi 49009, US
My family and I moved in the the Manufactured Home Community of Woodland Estates in Kalamazoo, in the Spring of 2007. We were told the house we were sold was "REFURBISHED". After we moved in and everything was turned on we realized that not only was the issues of the home covered up but this home was not "REFURBISHED" at all. About the only thing that was "REFURBISHED" about it was a fresh coat of paint and new carpeting. Since move in we have experienced a leaking skylight, leaking toilets, mice, roaches, mold, mildew, fallen insulation (that was duct taped back but had fallen AGAIN), skirting damage, shower leaking, sinks leaking, drawers in kitchen falling apart (one part missing!), hole in one of our bathtubs (that we have still yet to use), back door doesn't latch properly, and recently found out our home was used as a meth lab at one time from a previous owner. They neglected to tell us that. We found out from a neighbor. We are still waiting on the "CLEAN UP REPORT THEY HAVE".
We have contacted them SEVERAL times for the issues to be fixed. They give the excuse "We are low on help." "We'll get to it ASAP".
BUT THEY NEVER Come down and fix anything. They last time the maintenance guy came down he "FIXED" the toilet. Next thing we know the bathroom floor is soaked! The toilet was now leaking MORE! They used "expandable foam" to fix holes and cracks in the siding that has now turned brown on my Yellow house. They "leveled" my deck with cylinder blocks... that is worse than before!! I can hardly walk out my door without stumbling sideways!
Since move in we have replaced facets, piping, and used adhesive to fix the peeling counter tops. We have not been reimbursed for this!
For their Maintenance staff they have an older guy that smells to be drinking (he almost fell on me once... I reported it... and they confirmed he was an alcoholic!), the next guy REEKS of B.O. (I can't even stand to have him in my home... it takes your breath away!!) And now it seems they have young kids for Maintenance now! NO WONDER WHY MY HOUSE ISN'T BEING FIXED!