GE Profile Washer & Dryer — I will not purchase a GE model appliance again
I have had many GE appliances in the last 11 years, but after my experience in the last three years I will not purchase a GE model appliance again. A 6-year old dryer started chewing up clothes. When service looked at the unit, they said it is more cost effective to replace than repair. So I did. The Profile washer at 4 1/2 years old, started leaking water and the spin cycle would not work. When I talked to the local dealer, similar advice. Replace rather than repair. The previous washer of 7 years died the same death. I purchased (for the last time) a GE Profile washer and after 7 months, the service Tech was here twice and still could not repair the washer. Same symptoms, leaking water and spin cycle would not work. He now wanted to order a replacement transmission and clutch. Using a laundry mat for 3 weeks with prospects of 7 - 9 days more was not our idea of fun, so I contacted GE's Customer Relations. They said sorry, there is nothing they could do ( or would do). I then called LOWES who promptly said they would replace it. Kudos for them!. Eventhough they did not have this model in stock, they jumped through hoops to get one delivered to my house the next day (no charge). They even installed it !! Now that is going above and beyond.
Maybe GE and A&E service should take a look at LOWES.