Funnyfur.com review: My recommendation is to avoid this website at all costs 2

I placed my first order with this company in October and received a confirmation indicating I would receive a notice when my order was shipped and would be given a tracking number. Six days passed and I did not receive the shipping confirmation. I sent an email and was only then told that one of the four items I ordered was back-ordered two weeks. I frankly did not understand why I had not been told about the back order problem when I placed the order. In ordering from other on-line companies, I have always been informed if an item is not currently available. Giving the company the benefit of the doubt, I decided to wait the additional week (one week having already passed) to have the order shipped. It took an additional 12 days until I received a notice that my order was "ready to ship." I was astonished to be informed in this email, however, that a different item that I had ordered (not the back-ordered item) was now not available in the size I had ordered. I was asked to O.K. the sending of a smaller package, with a refund of the difference in price, but no change in shipping costs. After expressing my confusion as to why the item that I ordered had not been reserved for me, and being giving an apology for the mistake and an offer to "upgrade the shipping" at no extra cost. I reluctantly agreed. Six days later my package finally arrived. The "upgrade" consisted of shipping the item UPS ground from Texas to Massachusetts. I do not consider this to be an upgrade. I contacted the company, was given apologies and excuses, and offered 10% off my next order. I would not order another item from this company under any circumstances. They need to seriously re-work the ordering process, email notification system, and customer service department.

Thank you for your feedback. We sincerely apologize for the inconvenience. Our online team strives to improve and streamline our order processing to better serve our customers. We would like to hear more about your experience. You can submit your feedback and concerns to our management team at feedback@funnyfur.com.

Managing stock issues during the holidays is a major concern for every retailer. Each and every product we offer has an estimated "Ships in" time, which is the processing time from order placement to ship out for that item. This is noted on the product page above the Add to Shopping bag. Our online team makes every effort to update the estimated processing time on products daily after orders are processed. Any items that are low or out of stock are quickly replenished. We do our best to promptly restock low/out of stock items and notify our customers as soon as stock issues come to our attention. As we offer specialty pet items and a majority of our manufacturers/vendors are small companies with limited resources, sometimes it takes them a little longer to notify us of stock availability. Unfortunately during the holiday season, there are stock issues out of our control and we try our best to assist our customers.

Please do not hesitate to contact our customer service and management team with any questions. Your feedback and concerns are very important to us. We are reviewing our order processing procedures with the online customer support team to ensure procedures are being followed by all team members handling orders. We will also be implementing additional measures to ensure customers are notified more timely of any order issues.

Thank you for your patronage. We look forward to serving you and your pet.

Best regards,

Karen
Funnyfur.com
Customer Service: customerservice@funnyfur.com
Management: feedback@funnyfur.com