FloorUS.com - Bamboo FlooringNo delivery - no refund!

M
This review was posted by
a verified customer
Verified customer

I've purchased 2000 sq.ft of wide bamboo flooring and trim parts from www.FloorUS.com (they also sell on ebay). 2.5 months and 20 emails later - no bamboo flooring and no refund. I'm in the process of trying to figure out how to get a refund of almost $7,000.00 from them.

The company is dishonest. Do not order from them.

Responses

  • Jo
    John Miesner Feb 13, 2007
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    I had a similar experience with oak flooring. They do not return email or phone calls.

    1 Votes
  • Ma
    Mariya Slonim Feb 21, 2007
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    a verified customer
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    I've filed the same complain with (1) Florida Department of Agriculture and Consumer Services - Division of Consumer Services and with (2) Better Business Bureau of Florida.

    If you encounter a similar problem, please do the same.

    The websites are:

    http://app1.800helpfla.com/
    http://www.bbbnefla.org/

    1 Votes
  • Aa
    Aaron Wesley Mar 03, 2007
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    a verified customer
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    I got some bamboo from them. The product and services are good and people are trusty.

    -1 Votes
  • Ea
    Earl Barron Dec 03, 2007
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    a verified customer
    Verified customer

    I agree! My wife and I build our house in 07 and bought our flooring from them with the instilation included. The product is excellent but the instilation was completely crappy! Have been trying for the past 7 months to get it seen about. But, no one will return phone calls. I'm in the process of filing a law suit against the company. Hoping the get this take care of soon.
    I DO NOT TRUST THIS COMPANY!!!!!!!!!!

    0 Votes
  • Th
    Thomas Towne Dec 19, 2007
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    I am a builder and keep buying from this company for 3 yrs. Prices are unbelievable, products are excellent. Sometimes they don't reply phones but I would say they are short of hand all the time due to big volume...

    They have a wholesale website at www.Greenlandfloor.com. They sell to the distributors and wholesalers also at the same price to end users.

    Thomas Towne

    -2 Votes
  • Aa
    Aaron Gentry Jan 02, 2008
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    a verified customer
    Verified customer

    I ordered laminate from them. It took them over a week to notify me that they didn't have any in stock that I wanted. I ordered another color from them and when it was delivered they had only wrapped the pallette in a little bit of plastic wrap. The boxes had spilled all accross the back of the truck and out of their boxes everywhere getting scratched and dented. I refused the order and have still not got a refund 3 weeks later.

    1 Votes
  • Km
    K Martin Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered 20 cartons (620 s.f.) of the engineered bamboo floors from this company, even after reading these complaints...and here I am complaining about it too. Two of the boxes were not even the right kind of floor, and about three boxes worth of the right wood was damaged, so 1/4 of the wood I ordered was either wrong or damaged. I called the same day the wood came in (which conveniently for them was the Friday before Memorial Day weekend) and talked to a guy that said he'd call me back, which he did a couple hours later, but then didn't call me back after that. I called back that night (trying to get the problem solved before the three day weekend) and spoke to a woman with a foreign accent who said the guy I spoke with earlier had left and after disputing with her that I needed more boxes sent immediately she hung up on me! Then she wouldn't answer any more calls from any phone within my area code. So, that weekend I sent them an e-mail with photos of the product I had taken, and they still have not responded. Now I'm working with my credit card company to get some of my money back.

    1 Votes
  • Ca
    Cassandra Smith Aug 19, 2008

    I wish I read this board before ordering from Floorus.com Our order took almost 2 months to get to us (we were told it would take 7 days) and they shipped us not two-- but THREE-- different types of floor! Now, we're not getting returned email or phone calls. We paid with a virtual check, so our money is gone!Anyone know a good attorney? ;) Let's shut this company down!!

    1 Votes
  • Th
    Thomas Towne Sep 09, 2008
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    a verified customer
    Verified customer

    We keep buying from this company for more than 4 years. Their prices are the most competitive and quality is pretty good!

    They don't make big profit. Just love them!

    -1 Votes
  • Jo
    joyce Oct 10, 2008
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    a verified customer
    Verified customer

    Questionable and Suspicious. An Asian woman walked me thru the process to have money sent via Paypal. After payment was sent to a "t", they immediately refunded it saying they needed a different payment option b/c paypal charged 2.9% (which they should have known from the onset). They were rude, but money did refund. They wanted electronic check which i refused to do b/c there is no recourse if product comes in faulty. Paypal has this option too with guaranty's but I have decided to pay more elsewhere so i know what 'm getting. My grandmom had a saying: "Smart, Smart, Dumb, Dumb"...ie it was a blessing in disguise after reading these comments. it seems the risk doesn't outweigh the benefits

    2 Votes
  • Ju
    junk1234567 Mar 26, 2009

    I ordered the 2-layer hardwood flooring for my mother's house in December. The wood came in a few weeks, but the installer didn't return our calls. We ended up getting a local installer to install it. We only paid for the wood and had no problems what-so-ever. The wood is excellent quality, just find your own installer.

    The floors are now in and are very beautiful. Thanks!

    -1 Votes
  • Gm
    G Morrison Apr 03, 2009

    I just got Ripped off for $3422.00 . Check was cashed
    1 week after I cancelled the order, no contact, no Flooring. 100% Ripped Off

    1 Votes
  • Km
    K Martin May 13, 2009

    It's now been a year since I ordered wood from Floor US...and still no response from them! (My original post is above about the 20 cartons I ordered) I have contacted the Better Business Bureau, Florida Division of Corporations, etc about this matter and am still working on a resolution. If you've had a similar experience with company, PLEASE complain! If you're thinking about buying something from Floor US, PLEASE DO NOT BUY FROM THIS COMPANY. Floor US is a VERY dishonest and unethical company...do not support them!

    2 Votes
  • Se
    seand15 May 17, 2009

    I am seeeking totake action against this company. I am not a lawyer but am seking to pursue insurance frad charges against them in California court system. I contacted the local DA a few month ago and was tols to wait...I did and still no refund for damage goods shippped. I would like the DA to have as much information going into this as possible. If you would like to join me in seeking criminal charges, please respond to me personal E-mail at [protected]@yahoo.com and I will forward your information. I will be updating this site as things progress.

    It is a shame these people feel that they can get away with theft. I have tried to work with them but they refuse to cooperate. I thought about the civil case side but they too know small claims courts will only tell them to refund the money, but is powerless to actually make them do so.

    I am also really sadden at the bad name they are giving to the asian community. I wish they would act honorably. Sean

    1 Votes
  • Br
    BryaninMI Jul 31, 2009

    We purchased bamboo flooring from FloorUS and they sent us the wrong flooring. After at least 20 phone calls and messages, I filed a claim with the credit card company. Finally, they arranged pickup and they sent the correct flooring. The long delay put us behind 3 weeks on a house that we were working on for someone. Made us look bad. Then a month later we started receiving bills for the return shipping of $175. 20 more phone calls and many promises that it was resolved, we are still receiving bills from the shipping company. The credit card company said that since they make you sign their terms and conditions sheet and their return policy is that the customer pays for returned merchandise, I was basically screwed. I would have no problem paying for the return if it was my mistake, but they were the ones that sent the wrong flooring. I would NEVER buy from them or their affiliated company "Greenland Floor". They will tell you anything to get you to stop calling. How they are still in business I have no idea.

    1 Votes
  • An
    Ann P. Sep 23, 2009

    I am so glad that I read this board before ordering! Sounds like I was about to make a HUGE mistake. Thank you all for posting, I hope you get your issues resolved.

    2 Votes
  • Fo
    forest428 Apr 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    horrible company. I bought 1000sqt of the Brazilian Teak and it turned out to be a horrible mistake.Every box has multiple different sizes and it's impossible to install. They told me to open it out so it can "absorb moisture" but it's just their trick. When I try to return it, they said the open boxes are not returnable. There are 25% restocking fee and only 15 days for return of unopened boxes.This company has only one sale person/boss and she's a Chinese named Christine. They have a small warehouse on 4601 Arden Dr, 91731. Do not buy anything from them. If you plan to sue them, I'll be very interested to help you. forest428 at yahoo dot com

    1 Votes
  • Jo
    Joe Armstrong Jun 03, 2010

    They have a huge warehouse in El Monte with more than 50containers in stock. They are the suppliers of Sam's Club and they are the manufacturer, that's the point why the prices are so good.

    They said the prices can not be lowered down even one penny but sometimes they have some closeout lots. I am waiting them to call me for some very good deals. But for my opinion, their people are pretty nice and there is really nobody can beat their prices.

    i took some pics for reference. And you can email me at [protected]@gmail.com for any question.

    -2 Votes
  • This is a dangerous, ethical business. I have similar complaints. The key to shutting them down is through credit. If 5% consumers ask to refund credit card and/or paypal transactions, the credit card companies will not work with them.

    1 Votes
  • This is a bad company; they do not respond to emails, send wrong products, and do not refund. I made a very big mistake by ordering from them. It took the product two months to arrive, though the website said 5-7; then the product they sent was the wrong color. Not only did I have to send it back on my own dime, but the company still did not refund my money for their commission and handling fees. They also maintained additional money for a restocking charge. YOU ARE MAKING A BIG MISTAKE TO BUY FROM THIS COMPANY!

    2 Votes
  • Very bad business pratices-- cheat customers. Run! RUN! There are some good comments, made by their own employees. this company cheats its customers by placing false advertisements, creating multiple company names with different prices, and having bad customer service.

    1 Votes
  • So
    Sonia Barinas Mar 16, 2011

    I am a very demanding customer and I am very satisfied with the quality and service of FloorUs.com. I'm in San Antonio, Texas and I've bought more than 4, 600 sq. ft. of engineered flooring from them on 3 separate orders and received top quality, unequaled pricing, and very good customer service every time. I don't know how the poster can know that the good comments are made by their employees, but I dealt with Veronica Celis and she was excellent.

    -5 Votes
  • Bo
    Bob Y. Oct 01, 2011

    I bought 1125' (53 boxes) of 8mm laminate on Wed 9/28 and picked up at their facility. In the first 7 boxes we opened at least 50-60% was garbage. I called them immediately and returned the unopen boxes on Friday 9/30 (they will not take back anything opened). They also charged me a 25% restocking fee. So it cost me over $420.00 and the time and labor to figure out what a mistake it was. This company is a joke. I would suggest you don't buy from them as you will get hosed like the rest of us. I still have 7 boxes of the product to show people. BUYER BEWARE!!! They make 25% even if you return the junk. What a racket.

    1 Votes
  • Tb
    TBCARCHBUILD Mar 14, 2012

    BUYER BEWARE. SENT SAMPLE OF CORRECT PRODUCT SWITCHED PRODUCT TO WRONG PRODUCTS; LABELS ON BOXES CHANGED; CHARGE RESTOCKING TO RETURN WRONG PRODUCTS; CHARGE DELIVERY FOR REPLACING WRONG PRODUCTS; PRODUCT RETURN FIRST GET NEW PRODUCT AFTER RETURN. THE TIME TO GET PRODUCT, RETURN, GET CORRECT PRODUCT 10 WEEKS PLUS.

    D O N O T B U Y F R O M T H I S C O M P A N Y.

    3 Votes
  • We
    Wes Lee Oct 19, 2012

    Dishonest company. Ordered $2, 600 of flooring in 2011 it was shipped damaged. They required full payment up front by check. I finally get shipping company's insurance to pay Floor US for the damage, now Floor US has my money, has the insurance money, has the damaged floor product and I have nothing. Been trying to get a response for over a year and IF you ever get to talk to someone they either hang up or say the check is in the mail, or will be tomorrow or ... Very unethical company, needs to be prosicuted.

    2 Votes
  • Ri
    ripped off pissed off Apr 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    After dealing with this company I am not surprised by reading this blog. My experience has been the same. As far as I am concerned this company is run by criminals. Why has no one sued them? I want to hear that success story.

    3 Votes
  • Mi
    MichiganGuy Jun 27, 2013

    We initially had an 'OK' experience with this company when we purchased engineered maple flooring for our lower-level. After a water heater leak ruined a large portion of the original flooring, we went ahead and dealt with FloorUs again...thinking that it would be best to order the same product to blend with a small portion of the floor that survived. We ordered the same 'natural maple' sample and it matched perfectly to the old floor. We then ordered, via credit card (THANK GOD), the new flooring. What arrived was some sub-par quality engineered product that 1. Was not maple 2. Was a stained finish. The boxes, like someone had commented previously, were altered with stickers saying 'Natural Maple' over what was really printed on the box, which after carefully removing said sticker said 'Cherry.' When we called and said this was not the right product they argued with us that it was and that they 'sell much of this product and everyone loves it.' Basically they were trying to gaslight us into thinking WE were the crazy ones. We had the typical (as stated previously) 'we'll get back to you' (they don't get back to you), hang-ups in the middle of conversations (they claim they are having trouble with their phone system). After a huge argument with the Manager/Owner, Christine Lu (horrible woman), we said we were going to submit a fraud claim to our credit card company. She stated we had signed a 'contract' from FloorUs that stated we wouldn't file any claims with the credit card company if we used a credit card! Hmmmm, I wonder why they would have clients sign something like this. I run a business and know that this is something that is NOT lawful when the company has sent the wrong product. Our credit card company immediately agreed. All we were asking was for the original, natural maple flooring. We ended up taking samples of what FloorUs claimed was natural maple flooring to two independent flooring experts that verified it was a STAINED product and wasn't even maple. The credit card company sided with us and removed the charges from our credit card. We were one of the lucky ones. Many people, as you can see by the previous comments have lost THOUSANDS of hard-earned dollars. This company should be investigated and shut down.

    9 Votes
  • Re
    renovationlearner Feb 07, 2015

    Greenland Flooring is also known as Elegance. They operate many business names out of El Monte. Christine Lu claims to be the owner/manager and Veronica Celis is her lackey account manager. They will refuse to release all materials and indeed block customers on their special phone system. They have cheap product and will refuse or resist to refund money for undelivered product. They keep delaying you and if you show up in person, they demand that you "call first like everyone else, " yet everyone else cannot get through because they block customer callers. Bother Christine Lu and Veronica Celis are rude and use tactics like Christine taking pictures of customers and calling the police like Veronica claiming that the customer is crazy and blocked on their phone system if customers arrive to collect materials or ask for a refund. Veronica is complicit and helps commit frauds against consumers. They are willing to commit fraud and have done so against senior citizens. The City of El Monte Code Enforcement department is a great place to complain about this company since they are deceptively advertising and operating numerous businesses that may not be paying business taxes to the City online or as a brick and mortar business. Are these hard core mainland Chinese communist business tactics of horrible customer service being used by Christine and Veronica? Customers are well advised to report this company to the city of el Monte code enforcement, business license department and for fraudulent or deceptive advertisements with intent to commit fraud to the El Monte Police Department. This company and its many potentially unregistered aliases could be part of a Chinese Organized Crime Syndicate that the company is connected with because of their blatant disregard of customer service and willingness to take the money and not refund it or deliver or release product.

    5 Votes
  • Re
    ReliableCustomerExperience May 19, 2015

    They are running their EBAY sales as floorusshop. The two females there do get away with criminal money-taking from customers. They will treat you badly by blocking your phone number to prevent customer service. They will call the police on customers attempting to get refunds in person when calling is futile. Yes, they will take pictures with cell phone cameras to intimidate you out of getting your product or your refund. Always buy with credit card if you are doing to deal with them at all. Do not pay cash, because then you will have no rights, even though they issue you a receipt, which could be fraudulent. Who knows why Veronica Celis stays there supporting the fraud. An organization cannot continue to treat customers the way they do forever. Why are customers complaining instead of taking effective action, like actually suing these people or reporting them to the City Code Enforcement as recommended by the previous person? They are based out of El Monte, but they have Mainland Chinese roots. Something can be done about it, by the right business person with the right connections to the City or Import/Export Authorities. There is something not quite right about how they are doing business, yet appear to be so successfully taking in so much money. Wonder if it is all taxed properly. Perhaps the IRS needs to look into this or perhaps even Homeland Security as to what these folks are really up to.

    3 Votes
  • Re
    ReliableCustomerExperience May 19, 2015

    IMPORTANT: You can charge the women there with a crime, like intent to commit fraud, but you need to go through the El Monte Police Department. Ask the Police to come in person and do so with all of your receipts, paperwork, e-mails or supportive communication. It's in the California Penal Code, look it up.

    1 Votes
  • Ch
    Chris Delaurentis Mar 24, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am trying to give them a try also but not sure if I want to trust these guys. They have Brazilian Cherry Jatoba listed on amazon for 4.59/sq.ft. but when trying to purchase it they are telling me 4.99. Yikes! Many emails back and forth but they are not budging. I am not sure if it is worth the risk.
    Chris

    0 Votes

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