Flawless Lengths review: Service

HI! I ordered a steam flat iron online from this company April 27, 2023. I received the item May 16. I tried it and realized that the flat iron wasn't different than the one I already had so June 5th I requested a return for a refund. I received an email saying "We’re so sorry but you’re past the amount of time we accept returns!" First, there is no mention of a delay for the return of products except for wigs. Secondly, I had just received the item. I sent back an email showing that I had just received the item. I received an email saying:

On Jun 12, 2023 at 15:15, Flawless Lengths wrote:

Hi Isabelle!

Hope you had a good weekend!

Yes sorry, I see that you just received the item thanks for letting me know! We’re working on seeing if we can do a refund as we usually would just offer store credit if there isn’t an issue with the item...We are in contact with L’Oreal to see if we can do a refund without any damage on the product. You’re definitely guaranteed store credit if the refund doesn’t proceed. Give us 2-5 business days to confirm thanks for your patience Isabelle!

Thank you

-Flawless Length

Since I do not wear wigs and also I really do not want to buy anymore products there, I informed them that a store credit would not be useful.

No news since then even if I send a message, no response. I tried sending a message to l'Oreal directly, but no response from them neither.

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