Endotruss review: Roof installation

I had the worst experience with Endotruss in Alberton and the director, [Edited], was dishonest and rude.

I requested a roof quote from Endotruss who asked me to send them our architectural drawings which I sent to them. After two iterations of the quote, we agreed on an amount. I signed the acceptance contract on the 4th of April 2023 and paid the required 60% deposit. They sent someone to the house a few days later to take some measurements then they came back with a revised quote on the 12th of April 2023 which was almost 20% higher than the quote that I had accepted. I explained to them that this new amount is a lot higher than what I had budgeted and that I won’t be able to proceed. They agreed to give me back my deposit but it took them weeks to do so. There was a new excuse everyday about why the refund was delayed. When my frustration grew and I escalated the matter to [edited], he argued and over-talked me. He said to me, “I shouldn’t actually give you your deposit back but I’ll give you a refund and take a 15% handling fee”. Such a condition was not contained anywhere in the acceptance contract that I signed. A 15% handling fee or penalty for cancellation is a very material term in any contract which they should’ve stipulated upfront.

When I finally received my refund on the 21st of April 2023, they had helped themselves to a R 7 000 “handling fee” for driving from Alberton to Sandton to measure once. The other 3 roof companies that provided me with quotations measured the house before quoting and none of them identified a discrepancy between the built house and the drawings that I furnished them with nor did they charge me for measuring the house. Had Endotruss charged a call-out fee upfront in order to come and measure the house then that would’ve been a fair request but instead they helped themselves to my money after changing the terms of the signed contract. Endotruss claimed that the reason for the revised quotation was that my house had been built a whopping 40m2 bigger than the plans. That is a blatant lie. Such a huge discrepancy in the house size couldn’t and didn’t happen. They are unethical and have handled this process poorly. Had I seen all their poor reviews on Hellopeter then I would've been spared the trouble.

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