EERO review: Eero 6+ Mesh

One of my eeros continually goes offline. I have called eero support twice. The first time I was on the phone with a technician for over an hour, he said I had to contact Amazon support for a replacement, even though it had been past 30 days. Amazon support transfer me back to eero support, because it was under warranty with eero, the 2nd technician informed there was not a record of m y first call, so I had to go through the whole troubleshooting process again, so that he could see there was an issue, so we did. After 2 days the eero was offline again, I replied to his email advising him it was offline. He called and said we had to troubleshoot again, before he can justify a replacement, this is now the 3rd time I am having to go through this. When will it stop and they just provide a replacement? I work from home and this is becoming a headache!