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Buyer signs up for a one-time premium membership, say 24 hours for .99 Euro. Buyer's account is charged about $9 by "micropayment.ch". Additionally, there is almost nothing to warn the buyer of the automatic renewals for the premium account that will occur every 24 hours. Very fine print about this is very easy to miss. There is a cancellation option in settings, but buyer cannot cancel account when it is "premium." It will never stop being premium, because of the unstoppable automatic renewals. So it is impossible to stop the automatic payments. Site instructs buyer to write a signed request to cancel the membership to the office in Switzerland. Who knows if this actually does anything, but is worthwhile to do in case the buyer needs to send this proof to credit companies if Duckload reports the unpaid balance to credit companies after buyer halts the automatic charges or closes the card.
Furthermore, the FAQ page is coded to not work. Terms and Conditions are in German, even though "English" is selected on the page.
On the flip side, Duckload does provide the services that I used (high-speed downloading from their server). If one intends to download from their server indefinitely, then purchasing an account could make sense. I advise against it however.
Also, I am not sure what happens if one buys a plan more expensive than .99 Euro. Perhaps the overcharge is basically a week of automatic payments, so purchasing a month's worth of premium membership could possibly get you charged for a year up front. I can not verify this; it is simply a possibility and worth warning readers about.
I should say this is really a son-of-a-### site. I wrote numerous emails to them, without any reply; I even wrote a registered letter to them in Switzerland to request termination, without any reply. are they all dead or busy with their parents' funerals? I don't know. all I did finally was that I had to quit my card. Duckload, you short-lived site, go back and ### your mother!
Reply to @ TheLoveFist II's comment :
The very fine print does not mention the period of billing or any specifics.
After signing up for an account for a day the next charge of 33+ dollars happened to me after three - 4 weeks.
Request you to please not post replies here just for the sake of posting...You'll feel the pain if you go thru and lose your hard earned money
Regards
Please read my notes above on raising a support ticket and then contacting support@duckload.com for a cancellation. I was able to cancel my account but never got back my refund of 35$.
It really Sucks
Duckload is a rip off. I bought a .99 Euro for one day but I was charged 9$. there was a recurring payment of 35$.
Hello,
How do I stop the recurring payments. Duckload is a scam. I had bought .99 Euro for 1 day. I was billed around 9$. Than there was another charge for 35$.
Thanks
Hi all,
I had the same experience. What happens if I delete the duckload account? Do they continue to deduct money from my credit card or will it be stopped?
Hi There
I could raise a ticket using the support link in their site requesting termination of account and refuind and somebody from the team replied stating that they could terminate the account.
He / she wanted the complete credit card number of the card from which they deducted the amount and I passed on the same.
in a day i got a reply that stated that my account has been terminated but there was no information on the refund.
I had sent two reminders (one just 30 mins back) and waiting for a reply about my refund.
for your information the mail ID you could contact is "support@duckload.com" and the persone's name read something like this in German "Mit freundlichen Grüßen"
Hope this information helps you and I'll keep this forum posted on the status of my refund request.
the same thing happened to me. could the premium account be deleted? there seems to be such an option. I don't know the result?
The same had happened with me too today...I had signed up for an account on 16.03.2011 and was supposed to expire by the same day 16.03.2011 - 23:57.
Unfortunately today on 04.04.2011 I see a charge on my virtual card which says (04.04.2011 MICROPAYDUCKLOAD.COM-7GVV USD33.89) which was not authorised by me...had written two times to their customer care and nothing in return. I'm not able to cancel the account also as it is premium...I could get a complete video on the worst maintained and very much misleading duckload site as a proof.