DropletScam and cheating!

M
This review was posted by
a verified customer
Verified customer

I purchased a pair of shoes on the internet for $344.86 from the company Droplet through Styledrops.com. The shoes did not fit so I requested that I return them for another pair. Droplet gave me specific instructions on how to mail them back and in bold capitalized letters stated:RETURNS WILL NOT BE ACCEPTED IF THE FOLLOWING INSTRUCTIONS ARE NOT RESPECTED!!!

I was to mailed the package back via DHL and insure the $344.86 shoes for $15.oo. They stated on the form: DECLARED VALUE FOR CUSTOMS: $15 (AIRWAYBILLS [SP] SHOWING DIFFERENT VALUE WILL BE RETURNED TO SENDER). I insured the package for $15.00 and used DHL. The package was never delivered. I contacted the company after I tried to dispute the charge with my credit card company. The company was going to give me a $200.00 voucher towards another pair of shoes. I told Droplet that they are responsible for the refund because of their insuring requirement. Their response was that if I declared the real value of the shoes I would have received a large VAT bill a month later.

When I was buying the shoes the return policy never mention this absurd method of return. nor anything about insuring a $350 pair of shoes for $15.00. I think that the company is avoiding custom tax by this method. I am directing this matter to the president of my credit card company instead of the useless customer service division at the my credit card company . Moreover, I will notify the customs office of this scheme that Droplet is doing. Do not do business with Droplet and avoid DHL.

Responses

  • Ma
    Matt_Miller Oct 06, 2010

    We had (2) false charges from Droplet on our GM World Card. We have had to fight with GM Card to get the charges disputed because apparently our 3 digit code off the back of the card was used, so we had to make the charges. False. Seems you have to use the 3 digits for buying anything now, so they are completely worthless for adding extra protection. Be aware.

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