Dr Ayanda P. N. Cengimbo (Medical Practice) review: frustration and loss of business telkom cancels my business line without prior notice dr ayanda p.n. cengimbo

Good day,

Today I have experienced the most frustration and sadness due to a very incompetent service and lot of confusion regarding the blocking/cutting of my practice telkom line just 3 weeks into operation in our new medical practice in 252 Jean Avenue, Jean Park Chambers, Centurion.

This is a medical practice, Dr Ayanda P.N. Cengimbo's medical rooms. I applied for a telephone line from telkom, the process went very well, line was installed on 27 July 2017, and this number - [protected] was supplied to the practice through the technician who installed the line, he tested the number, the number worked and the practice has used this number since the day of installation. All the business marketing material has this number, all South African Medical Aids for our patients have this number, patients have been making appointments to see the doctor using this number.

Suddenly without notice, today (15/08/2017), the line was not working. Following contacting telkom call-center to find out why our phone is not working - we are informed that the line has been blocked because it belongs to someone else. So we have lost a day of business today as we could not be contacted by any patient for bookings nor by any medical aids or other business partners.

I (the owner of the practice) then received an sms from telkom informing me that someone will visit the rooms on the 18/8/2017 to sort the problem. So how do we do business in all these days while waiting for someone to visit the rooms to rectify the problem in the next three (3) days? how do we do medical aid authorisations for patients who are visiting the doctor? how are we contacted by patients who plan to visit the doctor?
Out of frustration - I, the doctor leave the rooms to visit the branch where the application for the telephone line was done - at Centurion Mall, I spent almost 3 hours there hoping that someone will try to speed up the rectification of the problem and to prevent further loss of practice business, but all was in vain - I was told I must wait for the reply from some network person the problem has been reported to.
I am loading this complaint on this platform because all the endavours to speak to someone, manager or any superior at the branch failed. The email address I have been provided with (of some manager) to send my complaints to keeps bouncing back.

I am planning to make a legal claim against telkom to re-reimburse the practice for the business which has been lost today through this strange error made by telkom; also for any further loss of business in each and every day that passes while this problem is not rectified.

I regret having rated telkom as a good provider in your follow-up communication asking about my experience with telkom during the installation process and whether I would recommend telkom to other people, and after that - telkom dissapoints the way it has, and causes the business to lose in terms of lost bookings because we cannot be contacted, we cannot do medical aid authorizations, and if the number has to change - all the loss through the marketing material cost.

Would someone kindly assist with urgent rectification of this problem.

Dr Ayanda Cengimbo
[protected]@gmail.com