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The reason behind the bad reputation Car Dealerships have been encumbered with over the years is easy to ascertain with just one dealing with DOUGLAS INFINITI of Summit NJ.
I have not seen such a “bait and switch” routine in a long, long time as I witnessed today. After numerous conversations with one A.J. Lamb, [protected] re leasing my wife a new Infinity FX50, we finally agreed on the exact configuration, negotiated the price and delivery timeframe. I agreed with this guy to drive over to Summit – 30 minutes from my town to sign the papers with him on the deal he had offered. While he did not have the car in stock, he had located one which would be available in a day or two – or so he assured my wife.
When I asked him what time he’d be there until, he told me he would be there until 6:00 PM. I was there at 5:00 PM – 40 minutes later!
Upon arriving in the show room just 40 minutes later, I was informed that A.J. had left for the day! I was shocked. I should have turned and walked out immediately. But it was suggested by the “manager type” lady that I didn’t need A.J. – after all he’s “just the Internet guy” and she had other sales guys that could take care of me. All of a sudden, despite that same lady assuring me that she was the one who worked on the numbers for me with AJ, No One appeared to know anything about the deal I had negotiated and to cap it all off, there was No Hope of getting a vehicle in the timeframe promised. “He should never have promised this guy that” they told each other incredulously!
Now the car not being available was the killer as my wife had called DOUGLAS INFINITI (and several other dealers) to see if they had the exact model and color she required in stock Today as her lease on her current car had expired and she needed to either extend her current lease for another 6 months this afternoon or preferable get a new Infinity FX50 in the next day or two. She said to A.J. – and I quote -”I hope you are not pulling my leg on this car’s availability”. Of course, A.J. was emphatic that he was not pulling her leg. He had located the car and could deliver. She had then handed Mr. A.J. Lamb over to me to negotiate the details. What a waste of an afternoon that turned out to be!
Now that I was in the showroom and rapidly realizing what was transpiring in front of me (I’ve been way too long in New York City and seen too many Three Card Monte games to fall for this routine), I exited the show room in a rage – and no one even attempted to have me return or allay my fears that I was being ripped off and had been taken for a ride. Shame on DOUGLAS INFINITI!!

No for the ultimate end to this horror story and waste of my time – Mr. A.J. Lamb was apparently still busy running routines for DOUGLAS INFINITI as he accidently called my home number at 6:17 PM looking for some other poor unsuspecting mark called Ernest (I wish You luck, Ernest). Imagine the surprise he had when he realized that he had called Me by mistake?!? When I challenged him as to what had happened he hung up on me mid sentence!!!
I texted him immediately and stated that “as a sales manager (which I am) you should be fired for this!!”

In fact the entire complicit crew at DOUGLAS INFINITI should be fired. Assuming this won’t happen, I highly recommend you don’t waste your time trying to do business at this disreputable dealership, a dealership that ruins it for all other honest dealerships.


  • Le
    LeeAS Feb 20, 2012

    I had the same exact experience but through the internet sales department. Apparently this is a well reshearsed routine, probably an integral part of the employee manual.
    The sales manager that I dealt with was Carey Jackson.

    The real shame of all this is that these stories will never get the the majority of people who unsuspectedly are going to be duped by this dealorship.

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