The complaint has been investigated and
resolved to the customer's satisfactionResolved Design Sleep — Mattresses contain the synthetic material Polypropylene
resolved to the customer's satisfaction
The Berkeley Ergonomic coil mattresses sold at Design Sleep contain a lot of the synthetic material Polypropylene, but oddly they don’t acknowledge the Polypropylene on their web site even though they describe all the other components in great detail. I wonder why the Polypropylene is not being mentioned.
You can see the Polypropylene for yourself as it covers all the springs in the mattresses. It is not a small amount. On one page of Design Sleeps web site, they refer to the Polypropylene as ‘coil fabric’, but I wonder why they do not use the term Polypropylene like the manufacture does.
Design Sleeps web site explains all the many benefits of the mattresses and their components, so I can’t help wonder why they don’t share all the benefits of the Polypropylene too.
I checked the web sites of many of the other Berkeley Ergonomic dealers in the USA and was surprised to see that none of their sites mention the Polypropylene either. Why are these dealers not acknowledging the Polypropylene? This is very odd to me.
I also could not help notice that Design Sleep uses the phrase “Organic mattress” on their web site a few times. Are they referring to the Berkeley Ergonomics mattresses? If so, I’m not sure that’s proper. I’m pretty sure an “organic mattress” can’t contain so much synthetic Polypropylene and I think there may be other requirements.
The complaint has been investigated and resolved to the customer's satisfaction.