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Contracted with Brian Reynolds of Design B Studios for large web project. Was forced to "sign off" on website before it was complete. Mr Reynolds threatened to keep site and do no further work until we paid in full. But after we paid in full, Design B Studios did not further work on site, essentially holding the site 'hostage' until they felt like getting around to it.
The website itself is filled with errors, bad links, etc. The payment gateway does not work despite asking repeatedly for this aspect of the site to be corrected.
Mr Reynolds is not an easy person to work with. Absolute WORST customer service. DO NOT HIRE THEM. STAY AWAY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Brian Reynolds continued to take money from our company for the same things over and over. We finally were unable to send emails or access our website. We contacted another web designer for help. They rescued us and redesigned our website. Unfortunately, Brian had lied to us stating one of the payments we made to him was for the web domain purchase. He had NOT purchased the domain name. He had "rented" the domain name. We had to pay a substantial amount to purchase the domain name. In regards to his "broker" at Buy Now, they plainly state that they have no professional relationship with Brian Reynolds other than purchases he makes on behalf of others. The "broker" Mike helped us take our website back and we will never deal with Brian Reynolds again. If we weren't so busy conducting real business we would have pursued legal action against Brian Reynolds. He is nothing more than a white collar con artist.
Brian Reynolds should spend more time and effort working for his clients, and less on diatribes of irrelevant, unprofessional, childish rebuttals to online complaints. The amount of work he actually completes (before moving on to the next unsuspecting client and avoiding all calls/emails from you) is subpar at best. This is the most unprofessional, unethical "business" person and I am baffled that his company has not gone under.
In Response:
Unfortunately, the 2 month project with SoHoJobs, or Dan and Tryna Fitzpatrick, turned into a 16 month project as the Fitzpatricks failed to inform us that their personal family vacations to Mexico, Florida, a Cruise, WVa and their golf outings, all done during one summer, would take priority over the web redesign project. Each time the Fitzpatrick's would leave on vacation, they would fail to notify us, simply returning and communicating with us at their leisure, at times, from two weeks to two months of absence. When they moved from SC to VA, not only were we not notified that they would not be in contact with us... they took over 2 months before they did finally contact us with a "crazy times" for us reasoning. Another 2 month period passed from the end of October to January, where we ask for further feedback from Mr. Fitzpatrick and he failed to keep in contact with us.
Worth mentioning... Michelle Peterson, who was suppose to be our liason with the project and help guide the project has partaken very little (We would have thought that during the Fitzpatrick's absences she would have stepped in, yet this was never the case).
At end, the project simply could not be on this on one day/off for the next month schedule, stretching what was contracted as a two month project to one that had to wait for the Fitzpatrick's to make time. Now that it is winter, and a new year, the Fitzpatrick's have apparently found time (and have no winter vacations planned) and expect us to set aside and reschedule our other clients to accommodate their free time.
The project is 98% complete and seen at http://74.124.203.86/~soho123/, yet when we stated that we could not get them back into the schedule for 2 weeks and that with their breach of our contract through continual abandonment, this should be quite alright, the Fitzpatrick's acted as children, demanding we accommodate their schedule.
They hired an attorney who attempted to threaten us in negotiations, which made no difference to us as we are still contracted with soho/the Fitzpatricks.
Our intention is and has been to finish the site, yet we simply have to schedule the time to do so.
The latest as of 2/23/2010 is a termination Agreement their attorney drafted. We agreed and sent their attorney all of the files and documents.
For cyber squatting, we purchased sohojob.com for the Fitzpatricks at a cost negotiated by our broker at Buy Domains of $1K. The url was parked and we have not benefited. That URL has been provided to their attorney.
For my personal background... the case in our home town is one where a person attempted to break into our home while my kids were asleep... I am highly trained and frankly the person is luck they walked away. That person then attempted to file charges and a lawsuit... You will notice the charge and suits were dismissed.
As a result, we decided to get a very large dog which we had trained. Unfortunately, it nipped at a child in the neighborhood which is the other case.
Overall, we have many many satisfied clients and support any communication about the situations described above.
We wish the situation with SoHo had not occurred, but, when you sign a time sensitive contract with a company for a service, you can't take off on back to back vacations and not communicate with us for months and expect us to simply jump when it is finally convenient. In that case, sorry, the customer is not always right.
Brian Reynolds
Owner, DesignB Studios
Obviously, the person posting this complaint is hiding behind anonymity by not posting thier name, company name or contact information. Fortunately, we know exactly who this is - a client who is potentially facing litigation for breach of contract.