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Denim BasementDishonest Business Practices

I ordered five shirts, all size large in various colors, from Denim Basement (also know as JCS Fashions). My total order came to $147.87 (4 shirts @32.95, 1 shirt @32.50, minus a 10% discount). These shirts were advertised as new, genuine Polo shirts. What I received from Denim Basement were 2 extra large shirts, two shirts that were the wrong color and one shirt with a stitch repair on the left shoulder.

Denim Basement advertised their merchandise as genuine; however, this claim is false. The shirts I received were cheap imitations. The dimensions of the shirts were not the same as Polo shirts that can be purchased at an upscale department store. The collars on the shirts measured between 18 and 18 ½ inches and the chest sizes were all different. On the inside of the shirts small gauze patches were fused to the polo phony emblem. These gauze patches are called stabilizers and are usually found on cheap, mass produced garments. A genuine Ralph Lauren Polo shirt would not have this patch on the inside. One of the shirts had a small stitch repair on the left shoulder. The labels sewn into the ### were different colors, one color for the Polo label and a different color for the size tag. A garment care instructions label was not sewn into the garment. A genuine polo garment would have the same color labels as well as a care instruction label.

When I ordered this merchandise, Denim Basement was advertising free shipping with orders over $150.00 and a %10 discount. Denim Basement’s retune policy states that there will be a 15% restocking fee on all returned merchandize. I agreed to the conditioned offered by Denim Basement because I was told from their website that I would receive genuine Polo merchandise.

However, I did not receive what was promised to me by Denim Basement and because of their error and false claims; I returned 4 of the shirts and kept one. Denim Basement then charged me for the free shipping (although I had to pay $8.00 to ship back the unwanted merchandise), plus a restocking fee.

Denim Basement credited back to me $90.69. That means I am paying $57.18 for a shirt that was advertised at $32.50 and the shirt has a stitch repair on the left shoulder.

My experience with Denim Basement (JCS Fashions) is not unique. An internet search returned several complaints against Denim Fashion and JSC Fashions. The same business practices I experienced, wrong sizes shipped, non- refund of money, and fake merchandise were experienced by several others.

What Denim Basement is doing is a simple scam. Advertise popular fashion merchandise at low, low prices. Offer free shipping and a discount to entice consumers to purchase what they are led to believe is the real thing. Ship the wrong colors and wrong sizes to the unsuspecting customer and when the customer receives the bogus merchandise they two options, return the merchandise and pay the return shipping cost, a shipping charge and a 15% restocking fee from Denim Fashions or keep the fake merchandise that came in the wrong size and wrong color. Either way, Denim Basement makes money.

Responses

  • Ta
    Tammy w 1970 Aug 28, 2012

    I ordered 3 "Ralph Lauren " polo shirts, they were horrible looking I knew they were fake as soon as I felt them it was very obvious they had removed the shirts real tags and replaced them with polo tags ...trying to return them is a nightmare !!! I have contacted better business bureau they are investigating the company, I encourage everyone that has been ripped off by this place to launch a complaint also!! From what I have learned they are actually based in china they just use a processing center out of new York.

    0 Votes
  • Ki
    KittenIsABeast Jul 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I ordered RL Polo and received something totally different. They assured me they made an error and to return the items and they would ship me the items I ordered. Now they will not respond and they have my money and the items.

    0 Votes
  • Us
    usm Jun 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I ordered two burberry shirts and their website gave an error and declined my credit card so i used another card and later on i found out both my cards were charged $162. SO i paid these idiots $324 and find out these are fake items. They dont reply to emails and dont have any other contact info either. I wish i had seen the reviews before making any purchases. If its too good to be true its not tru. I learnt my lesson the hard way.

    0 Votes
  • De
    Denim Basement Jun 08, 2012

    The items received were fake and poor quality even as an imitation. Sizes were not true to size. Avoid this scam

    0 Votes
  • Ma
    Marla Rosas-Smith Jan 27, 2012

    I returned two Polo Shirts that were fakes within the 14 day return policy and have yet to receive my refund. I have sent several emails to avail. How do I get them to refund my money? Who can I file a complaint with? Why hasn't the state of NY put them out of business? Wish I had seen all the reviews before I purchased anything.

    0 Votes
  • Pw
    Pwiarda Dec 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Yes same thing happen to me I thought I was getting a good Deal on a North Face Jacket to find out it was a FAKE and out of my $80.85 cause the jerks said I had returned for different size and past 14 day refund policy. They are very rude called my phone left message I was a D-bag cause I called them a lier and I wanted my money back. besides this was hasn't anything been done to these people and why are they still stealing are hard American Money? I want to see something happen to this company that sells Fakes so wrong to get away with it.

    0 Votes

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