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When I went to pay my Sep rent online I saw two additional charges for a lease violation of $50.00 (2) each, dated 8/26/2023. I received no notice of this charge. When I called this morning, I was told this was because my insurance had expired and it looks like I was charged for the same violation twice. I explained that I had given a copy of the declarations page to an employee there in the office the first week of Aug 2023.
I have provided this new dec page (from 7/29/2023 thru 7/28/2024) in person, in the first week of Aug, and 9/1/2023. I have also emailed a copy of this dec page directly to the manager on 9/5/2023 and 9/6/2023.
Desired outcome: I want the manager to acknowledge receipt of the dec page and remove the lease violation charges, two for $50.00 each, that were applied incorrectly (for expired insurance) and without notice.
the rest of the story.
*********DO NOT MOVE INTO DELANO OR A WESTERN WEALTH COMMUNITY*************
I have attached the long list of add ons that are charged every month. The most recent addition is the 2 lease violation charges that were added on for $50.00 each.
When I went to pay my Sep rent online I saw two additional charges for a lease violation of $50.00 (2) each,dated 8/26/2023. I received no notice of this charge. When I called this morning, I was told this was because my insurance had expired and it looks like I was charged for the same violation twice. I explained that I had given a copy of the declarations page to an employee there in the office the first week of Aug 2023.
The employee I talked to today said it was my responsibility to provide the updated dec page. I tried to explain to him that I did in the first week of August. However I told him I would bring a copy by after work today (9/1/2023).
After work this afternoon (9/1/2023) I went by the office. I waited outside for almost an hour from 4:30 pm until 5:20pm for the employee to return from I assume was his break. Door Locked sign hanging on door indicated a return of 4:40. Not sure why the clock on the door showed the employee returning at 4:40PM, he clearly did not return until 5:20pm. This can be confirmed by the many residents and vendors (Plumbing, HVAC etc) that came by.
When I provided this dec page to the employee, he stated they would not remove the charges. When I explained I provided this dec page to another employee the first week in August, I was told the prior employee (Erica) was no longer there and it was my responsibility to provide my dec page. I was also told he might add another additional violation. This was a new dec page, showing coverage from 7/29/23 - 7/28/2024 and picking up where the previous dec page left off.
I provided my new dec page for 7/2023 thru 7/2024 to an employee there at the Delano office, the first week of August. An employee at the counter is an agent of Delano and Western Wealth and any document provided to that employee is the same as providing that document to Delano and Western Wealth Management. I do not know what happened to it, and should not be held responsible for Delano employees non-action. I was told by the employee working 9/1/2023 at 5:20pm, that previous employees are no longer with Delano and that Erica quit yesterday. I was also told by this same employee, on 9/1/2023 at approximately 5:20-5:30pm, this was his first day.
I then called the manager on 9/5/2023 (Tuesday after the weekend and Monday was a holiday) He said he would look into it and call me back. He said as of right now he did not have the dec page still. He asked me to email him the PDF file, which I did. He also said he would check with the employee that worked the desk Friday (There is only one employee working in the leasing office currently), all the other leasing office employees had been let go.
Not only has this manager not called me back. I have tried to confirm receipt of the dec page and remaoval of the lese violations, but alI calls go to voice mail since the initial conversation.
This is typical of the service, but until now I have pretty much just ignored it. But when just arbitrarily start increasing the monthly bill without any notification or fall to acknowlegde receipt of the dec page, almost want to think the manager is paid a commission the way the service is. Apparently they also cannot keep employees there and the turnover rate is high.
It seems I will have to take off a day to visit the office when it is open and send the dec page via certified mail. Anything to continue to make it inconvient to do business with Delano or Western Wealth Management
PAYMENT AND CHARGES BALANCE
9/1/2023 Payment $0.00 $1,608.02 $0.00
9/1/2023 Conservice Water $50.91 $0.00 $1,608.02
9/1/2023 Valet Trash $25.00 $0.00 $1,557.11
9/1/2023 Conservice Trash $8.00 $0.00 $1,532.11
9/1/2023 Conservice Sewer $0.54 $0.00 $1,524.11
9/1/2023 Conservice Sewer $49.13 $0.00 $1,523.57
9/1/2023 RUBS Billing Fee $6.00 $0.00 $1,474.44
9/1/2023 Sales Tax $2.99 $0.00 $1,468.44
9/1/2023 Conservice Pest Control $4.00 $0.00 $1,465.45
9/1/2023 Conservice Gas $0.16 $0.00 $1,461.45
9/1/2023 Conservice Electric $5.71 $0.00 $1,461.29
9/1/2023 Sales Tax $0.12 $0.00 $1,455.58
9/1/2023 Sales Tax $0.16 $0.00 $1,455.46
9/1/2023 Sales Tax $0.30 $0.00 $1,455.30
9/1/2023 Sales Tax $26.00 $0.00 $1,455.00
9/1/2023 Rsvd/Covered Parking $6.00 $0.00 $1,429.00
9/1/2023 Package Locker Rental $8.00 $0.00 $1,423.00
9/1/2023 Community Maint Fee $15.00 $0.00 $1,415.00
9/1/2023 Rent $1,300.00 $0.00 $1,400.00
8/26/2023 Lease Violation Fee $50.00 $0.00 $100.00
8/26/2023 Lease Violation Fee $50.00 $0.00 $50.00
