DAMRO FURNITURECHANGE OF SPECS

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I bought 4 damro office chairs some 10 months back. Was very happy about the comfort factor and went again now to place orders for the same chair 4 nos some time back.

They said they didnt have stock and it will come in the next container and will be delivered in ten days. In a weeks time I do get delivery of the chairs. But lo they only look the same. These guys have shrunk the chair and made the back support so erect that sitting in it is uncomfortable.

I was not informed when booking that the specs had changed. I booked the same model chair based on the chairs i had already bought and they had at the reception.

Even when i complained on the same day i got delivery they say its the same. I proved it to them and I am upset and want a refund. Now they refuse the refund.

I have not used the chair.

What are my legal options. Can anybody help me?

Responses

  • Pu
    purushottam.h Dec 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i suggest not to go for Damro Furnitures as their service is very bad.
    I had experienced this after taking a chair from them.
    Actually one wheel of a chair has to be replaced and they say they get as a set and they dont have any spare.
    Because of one wheel, i had to throw the chair.

    0 Votes
  • Re
    Real botherer Jul 19, 2011

    it's highly intimidating with Damro, as they have no service motto except money minded. they didn't stand by the promise they said about delivery date and not being transparent about the item status either.

    Think multiple times before visiting Damro and especially this showroom, AB13, 02Av, MainRoad, Annanagar, where an awful experience is supposed to be waiting for you.

    0 Votes
  • Ml
    mlh22 Aug 15, 2011

    i have recently placed an order with damro hoping that I will not feel cheated. it is hard to find a reliable furniture dealer these days in bangalore. so, i am assuming that for the extra money, my mental peace will be assured to an extent. but ur reviews have fueled my skepticism further. the items are yet to be delivered. i hope they arrive in good condiiton and that i am spared the pain of seeking any support from their customer center. unfortunately for us consumer, these furniture companies hire clever sales persons that smooth talk us into buying their stuff and believe in their fake promises of quality service and what not... and hire the most awful and unprofessional customer support personnels. hope to have a better experience with damros. else, i will switch to the much cheaper local shops as at the very least my expectations will be zero from them.

    0 Votes
  • Gh
    GHHDKLLSKJ Feb 05, 2012

    DAMRO...VERY GOOD PRODUCT COLLECTION...AM VERY HAPPY

    0 Votes
  • Gh
    GHHDKLLSKJ Feb 05, 2012

    I bought a sofa from DAMRO showroom (Velachery) its very comfortable, and very good service, prompt delivery time.Excellecnt reception.

    0 Votes
  • Sa
    sabaraja Aug 11, 2012

    i bought two cot from damro in
    james&co, ramanathapuram delivery is already made late and d product has been changed from my option this is d perfect carelessness of damro company i am really frustrated of d service provided by damro

    1 Votes
  • Ha
    hariharan23 Dec 17, 2012

    i have bought a bedroom set from Damro Velachery showroom, while entering the showroom itself i was pleased with their hospitality and thier reception was very very good by nice personalities and the delivery was very very prompt they comitted me 45days but i received it within 25 days itself.. i was suprised how they can give so good service... no matter how much complains on them i am very happy with damro.

    1 Votes
  • Ja
    jasminepsk Dec 24, 2012

    very worst service. i have purchased 1 bed and wardrobe. few months later i want to dismandle due to change my location. but they did not to come. very very worst service

    0 Votes
  • Sy
    Syed Manzoor Jun 25, 2013

    I purchased ...
    Manila sofa set --- cushions are coming down.
    Esteem sofa
    Wendy coffee table --- lamination is getting removed.
    Knock down wallunit --- lamination is getting removed.

    0 Votes
  • Ro
    RoshellF Oct 05, 2013

    Very bad customer service and faulty products in Damro Sri lanka

    0 Votes
  • Ak
    Akashika Dec 21, 2013

    I booked four seat L shape sofa set in Damro Furniture, Anna Nagar branch, Chennai on June 30th 2013. I received sofa on 31 July 2013, waiting for 1 month. On the delivery time we found that one of the four seaters was faded color. We informed to the deliver persons about the faded color and they told to inform the manager and they replied that they will also inform the office. The manager told that he will check by sending their support person and replace it.
    After several follow-ups for more than 6 months they brought many time only the fully faded color cushion. Still now (21 Dec 2013) they didn't replace with the satisfied seat cover.
    Once we took all the seats to the Damro showroom, Anna Nagar and they took the photo pictures of the faded color sofa seats and they inform that they will send the request to the head office @ the materials will be manufactured in Sri lanka.
    They never called us back to inform any updates, we are the persons to call them to ask the status and remind them about the issue. we wasted 6 months making many followups and we are not satisfied with their customer service.

    -1 Votes
  • Di
    Dinesh Kumar M Dec 27, 2013

    Damro Service are very worst service. Recently I shifted my home & I called the Damro Service - Coimbatore near Omni bus stand showroom to dis - assemble & assemble the Wooden bed and wooden Bed room cupboard in the new house. I called nearly 10 times, really got frustated . Finally they assembled, but they didnt assembled correctly . My Bedroom Cupboard is little bending now.
    I complained twice, but no responces. Really a very bad service in Coimbatore Damro Service.
    I recommend not to buy in Damro products due to poor customer handling.

    Regards,
    Dinesh Kumar M
    Coimbatore.

    0 Votes
  • Ha
    Harikrishnan Neelakantan Jun 16, 2014

    I bought a dining table (glass top) from Damro. The legs were attached to the glass using some gum. Very soon after I started using it, one of the legs detached because the gum lost its hold. We complained in the customer care. One of their service persons came and applied the gum once again. The next day itself, the same leg again detached. After complaining so many times, some other service person came and repaired it. As said earlier, it detached the next day.
    Now the second leg is also detached from the glass. I am not able to use the table. I complained several times to the customer care. They keep on telling me that they will call me back soon. But every time I have to call them back for the follow up.After several follow-ups which lasted for months, somebody from their local showroom called asking me to mail the photograph of the defective piece. I mailed them the pictures that day itself. It has been more then two days since I mailed them. Nobody came to resolve the issue. I called the customer care again, and now they say the same dialogue that they will look into the issue as soon as possible. This is the worst customer care service. I will not recommend Damro products because of a very unsatisfactory customer care.

    Harikrishnan Neelakantan (ph: 9003147517)
    Velachery, Chennai.

    0 Votes
  • Sa
    Saruli Jul 22, 2014

    Very bad customer service and faulty products in Damro Sri lanka... I bought a gas stove this month it had been broken already. And don't even reply for customers complains. They don't even have technicians even though they sell products. We have to get their products to their factory. Very poor service

    1 Votes
  • Ni
    Nikhil_Shetty Aug 27, 2014

    I had bought a cot from this Damro Marathalli shop a year back, Quality is not so great is an issue . Apart from that we needed to dismantle my cot because I am moving to new house and it cannot be dismantled easily, it has some weird fitting, if u call and book the appointment, they never come . repeated asking also they never come . The technician don't work on any weekends or govt holidays. finally when they agree, they will come on weekdays around 11-12, i explained them that me and my wife both go to work, no help . Bad experience, say no to damro

    0 Votes
  • Ra
    rafick Oct 18, 2014

    I bought a recliner sofa in DAMRO but I didnt feel comfortable .It creates a great head pain.It affects me medically .
    I am not satisfied with the sofa . We asked them to make changes in it but they dodnt give us a good response .

    1 Votes
  • Ma
    Manjhu Nov 02, 2014

    I bought all my furniture in Damro chennai Kodambakkam branch, it cost me around 5 lakhs, no complaint about product quality but their after service is pathetic, I'm not going there anymore, not gonna recommend to anyone

    0 Votes
  • Ma
    MA.Khan Jul 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Manjhu I dear I agree now what you might have gone through, I have same issue with them. Please email me [email protected]

    0 Votes
  • Ti
    Tiewear Industry Nov 02, 2014

    Dear Sir/Madam,

    We are pleased to introduce ourselves as the Tiewear Industry which is located at
    No.100 Cross Road, Borella. We are having an experience of about 30 years in
    Manufacturing, Importing and supplying for the following products.,

    Ties, Scarf’s, Tie bows, Ladies and Gents belts, caps, Hats, tie pins and cufflink, Hankies, T-shirts, tie gift boxes, ladies and gents valets, blazers, Socks, Sports Wears, Swimming Wears whatever the promotional Items.


    We have been supplying to the Sri Lankan Defence and leading industries such as ODEL, No limit, CDB, peoples Bank, co-op insurance, karate Federation, certies lanka,
    Stone &string, Lions Club, Asian games, House Of Fashion, , Yorth Corp, Etisalat, Alliance Insurance, E-tel, Gabo Travels, Blue Elephant in England, Nkar Travels, Trans Golf
    Travels, Edinbrough and other industries.


    Further we are looking forward to expand our industry by registering ourselves as a supplier to your establishment. We are capable of manufacturing, importing and supplying ties as per
    Requirement. We are looking forward for a favorable reply.


    Thanking You
    Tie Wear Industry
    T.P: +94773735197
    Email : [email protected]

    1 Votes
  • Sh
    Shantha De Silva Dec 08, 2014

    This is my 6th replacement of the water tube in my DAMRO washing Machine . It was sold at Rs.250.00 now they increased it up to Rs.400.00 may be they have a good sales of water tubes replacements.

    Shantha De Silva
    Panadura

    0 Votes
  • Pr
    Preethi. R Feb 22, 2015

    I ordered a corner sofa on 1st January 2015, for which It has to be done manufactured with my choice of colour and was informed to be complete around 30-35 days of time. I called and enquired the store people by around 1st week of FEB..They told will check and tell and I dnt receive any call back from them.These to and forth calls were made for more than a week and they finally came with a answer stating there was a material delay and asked us to see new models which had arrived to the store. And a week later that is 15th of feb, we visited the showroom asked for the updates of the placed oder. They told "still, we dint receive any list nut the item was loaded and shipped and You will be getting by Feb end". But still I dnt hear any updates regarding my placed order.
    Order number: 6589, Coimbatore G.P showroom.

    My view,
    I have never seen such a reputed company started losing its value by losing their customers by this kind of missing followups. I am really very disatisfied by the way the follow ups were made and updates passed on to the customer. I really wanted someone to look into this immediately and reach me. Mobile number: 9952953342, else reply with the senior people number to whom I can escalate it to

    0 Votes
  • Ma
    Manikandan Ramalingam Sep 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I bought a Fabric type sofa set at the cost of 70000. After their sales, Damro's service is very very bad. Don't buy any products from Damro.

    0 Votes
  • Ma
    MA.Khan Jul 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Manikandan Ramalingam I dear I agree now what you might have gone through, I have same issue with them.

    0 Votes
  • Ma
    Manikandan Ramalingam Sep 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Recently I bought a fabric type sofa set worth of 70000. Their after sales service is very very worst. Don't buy anything from Damro.

    0 Votes
  • So
    sourav gantait Sep 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Defective furniture delivered and no replacement or no refund yet
    I have purchased five furniture items on 18-Jun-2015 from DAMRO Furniture Pvt Ltd. Invoice No. : DF/HLP/S/15-16/322 Supplier TIN : 19632332073 Billing amount: Rs. 85, 427.00 Among all items one sofa set and one 6 seater dining set have manufacturing defects. I contacted several times with the sales persons and managers of the showroom. They replaced the sofa but still new delivered sofa has manufacturing defects.

    0 Votes
  • Vi
    Vinothvv Nov 07, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Damro maybe the cheapest and also the lowest quality furnitures available. In 2013 for our new house we bought a dining table, two carts and a shoe rack from Damro Madurai. After 1 year of very soft and little usage the dining table and the chairs gone loose in all joints and one leg has come off completely and the carts backrest has gone separate on one side where i used to lean on and read books . Despite repeated complaints obviously nobody showed up since they know very well since it is not repairable due to the very poor quality particle board made of saw dust cannot be repaired like normal wood. They will display the furniture in a good manner and come up with some attractive discounts to tempt the greediness out of us. Please keep in mind that furnitures from Damro do not last even for one or two years since we buy only the furnitures made out of waste from Saw mill. Instead of buying furnitures again and again after getting broken you can buy some good quality furnitures at a better price which can last for longer periods. Poor quality and Broken furnitures will also be an embarrassment in front of your guests. Written the above to share my experience with public not to be cheated by companies like Damro. Thanks - Vinoth

    0 Votes
  • Ch
    Chaaminda Nov 26, 2015
    This comment was posted by
    a verified customer
    Verified customer

    very poor your customer care. im an accident in your showroom (Wehera Kurunegala) due to the not open automatically open door (Glass) main entrance door). somany time i informed to your company, but not answer. now im a paralyzed person In jury to back borne) please contact me any responsible person in your company. 0766109442

    0 Votes
  • Su
    surendar1 Dec 31, 2015

    Hi all, we are planning to buy a Dining set from Damro furniture jaya nagar, banglore. Kindly provide your suggestions about the product quality.

    0 Votes
  • Ma
    MA.Khan Jul 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Warranty Length ≠ Mattress Lifespan
    Most mattress warranties are for a length of 5, 10, or 20 years. Our research strongly suggests that in most cases you should not believe that your mattress will last the length of its warranty with regular, everyday adult use.

    Sleep Like The Dead collected data from over 4, 000 owners regarding how long they kept their mattress or how long they reported that it maintained most of its original comfort and support. This data was then compared to the length of the mattress warranty.

    The results suggest – as the table shows – that the useful life of a mattress is often a fraction of its warranty length, and the fraction becomes smaller as the warranty length increases.

    Warranty Length Average Useful Lifespan
    5 years 4.7 Years
    10 years 7.1 Years
    20 years 8.2 Years
    But my Damro Mattress Lifespan is just 6 Months.
    I am going to complain about Damro Kolkata and Damro India to Consumer Court My Name is M.Khan from Kolkata

    0 Votes

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