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On January 8,2025 I placed an order with this company. On January 12, 2025 I received an email stating 2 out of the 4 items I ordered was out of stock. I messaged them the same day asking when or if they would come back in stock and if they were going to refund my money for the 2 items that was out of stock and when was the other items I purchased going to be sent. Didn't hear nothing from them until I made a complaint against them. But they are back to no communicating again. Trying to find out when the 2 items will be sent to my residence and still nothing. and since 1/23.2025 the items have been sitting at ROSEDALE, NY 11422, not moving and like I said they won't tell me anything.
Country of complaint: United States
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I place a large order on 5/21/2025, the order arrived a month later. I immediately wanted to return the whole order due to quality issues, and they didn't fit. I emailed as instructed and no response. I sent numerous emails and no response. I'm now past the 30 day return refund timeframe they set. I'm still requesting my money back and I give them their clothes back; I have no idea how to get a response from these crooks. As a business this behavior is unacceptable. I won't stop until I get my money back and return your clothes, which are intact the same way I received them. This business does not respond to its customers.