Curb Taxi review: Faulty business practices/misleading advertisement

If I could give zero stars to this company, I would. I am a person with a disability (I have cerebral palsy) who is completely dependent on the use of a power chair to get around. On Thursday, December 7, 2023, I pre-booked a reservation for a wheelchair-accessible taxi (Curb) to pick me up from an event in Long Island back to my home in Brooklyn. I booked the reservation for Saturday, December 9, 2023 for 10:30 pm. Upon booking my reservation on the app, I received an email confirmation concerning the details of my trip. By the next business day, I received confirmation of payment from my bank for the trip. Fast forward to Saturday evening, 5 minutes before my scheduled pick-up time, the curb app notified me that a driver was being searched for. 15 minutes past pick-up time, the taxi had still not arrived, so I decided to call customer service to find out an ETA for my driver. The first few times I called, I was told that although I booked two days in advance, drivers were very limited. The final call that I made with customer service (now nearly an hour after my scheduled pickup time) I was told that unfortunately, Curb did not service the area that I was in.

After pleading my case with the supervisor about not having an alternate way home, I was flatly told there was nothing the company could do other than refund me for the trip, which could take 3-5 business days. There was no regard for my situation. My safety was also in jeopardy as I was left in a parking lot in the middle of nowhere close to midnight, and businesses around me were already shut down.

Ultimately, I had to get the police involved, and they took the time to search for alternative transportation, which cost me an additional $350 to get back home.

I spent a total of 3 hours in a dim-lit parking lot before any help could get to me to bring me home. I would have never come to the location if I knew I would be stranded! I was misled, and my safety was in jeopardy. This is completely unacceptable