The complaint has been investigated and
resolved to the customer's satisfactionResolved Cribs 2 Teens - Simi Valley, CA — Avoid going to this store!
resolved to the customer's satisfaction
My wife and I went to Cribs2Teens in Simi Valley, California to purchase $2,500 for 1 Italian made baby crib with converter to teen bed, a hutch, and a dresser.
We placed an order in the middle October and did not get product until the beginning of December. The store owner told us that it would take only 2 weeks, but as you can see it took 2 months. When we got the product, we did not receive everything. The converter kit, which converts the crib to twin size bed, did not arrive. We were told it would be deliver by Christmas and that didn't happen. Then we're told it would be deliver at the end of January, and that didn't happen. We're still waiting for this unit. The store refuses to take any responsibility and pushes the problem over to the manufacture. After so much hassle, I talked to my co-workers and found out that they ran into the same problem with Cribs2Teens. I strongly suggest that any consumer avoid going to this store because they owner and his children that work for him constantly lie to make the sale, but does not do anything to resolve the issue.