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Had the device installed. State law dictates a recalibration every two months. That time came, and Intoxalock refused to allow me to comply with State law without signing a lease. My case hadn't even gone to court yet. I did not agree with the terms of the lease, so I refused to sign it. A special session was set up with the judge, who agreed that this practice was the definition of extortion.
I immediately uninstalled the device myself and sent it back to them. 2 weeks ago, Intoxalock charged my checking account a $168 early lease cancellation fee. After speaking with 13 reps and 6 supervisors, the charge has not been reversed. Most common 'defense' was, "Rather you signed the lease or not, you agreed to the lease when you had the device installed." No, that is not how the law works. All calls were recorded, and a class action lawsuit is being filed. I am past seeking a refund, I simply want to see justice. You guys found the 1 in 10,000 guy that has the money along with the desire and the determination to sue the [censored] out of you.
Intoxalock is the biggest pice of [censored] interlock company in existence. They are trying the same thing on me with the lease and refusing calibration. I’m video documenting everything and have an attorney willing to take the case once I either switch companies or finish out with them. If they cut off my ability to drive I will consider it a blessing due to attempting to force me into a contract under duress.
My intoxalock has been in my car for 4 years now and I have 2 more years to go. Basically when it was initially installed, yes I wasn't trained correctly at car toys; however I wanted to party and still drink. So I didn't get the whole concept and thought maybe I could have one drink and would be ok. Sometimes I went put and had one drink and it would start my car. Then other times it would not. So the 3 additional times that it did not, it extended my contract. I actually do not drink anymore and have not for the last three years. I actually had a condition that I discovered three years ago and after that condition went away I just stopped drinking. There were no urges or anything. I feel like I am being punished after being punished in court. I understand doing the two mandatory years but the company itself and the state are double dipping and making themselves rich off the offenderd even though dues were paid. Also the intoxalock is dangerous because of driving distractions such as when your mouthpiece falls off and ypu have to grab it and you are on the highway. Car accident! Then there was a time when I was being followed to my car and I could not get it started and what if that person actually got to me. Anyways it's not doing the public any good. This is just a money making idea.
OMG! This company is a SCAM and a doing EXTORTION and WTF signed us up for their Travel Club roadside service (conflict of interest) with no checking if we already had roadside fricking service. This is a scam and needs to be taken down. OMG my [censored] session is long - but long story short I am going to file complaints with the WA State Atty General, BBB, and take them to small claims court. I talk to customer reps who are incompetent and give me a different answer every time I call. There was NO TRAINING and Car Toys openly admits they are not paid or require to train on the device - just install. The LEASE does not talk about the LOCK OUT FEES and how to prevent FALSE LOCK OUT FEES due to NO TRAINING on the following 1) ONCE you shut your car off - it can still ask you for a blow?!?! 2) It will drain your battery and you will need to miss work and take a taxi, charge it and have it freak out at the same time! 3) If you BLOW incorrectly and it doesnt like it - it will start HONKING THE HORN and freaking out everyone DRIVER around them CREATING a [censored] SHOW and potential accident or road rage issue!?!?!? 4) If you car is FROZEN and covered in snow and you are trying to warm it up and remove the snow and ice and it BEEPS and you dont hear it - it will freak the F out?!?!?! The Beep should be LOUDER - truth - I cant hear it if I have the radio on, leave to get my mail out of the box, scrape ice off my car (it's ok to set the car alarm off if you dont hear the first mouse beep - WTF - scam). I have called and been told wrong information by multiple customer reps (aka no TRAINING) and it is near IMPOSSIBLE to talk to a HUMAN and even if I get CHAT I cannot get a Manager's name, phone, extention or email to directly talk to the person in charge. This is a scam with smoke and mirrors, no access to human customer service reps or to managers and set you up for failure and fine you. I am a college educated person, married to a lawyer and this is going to be the END of their abuse of victims that have alcohol issues and taking advantage of them because they think they can with a not doing what they claim, 20 page lease with no one to point out the "hot points". A manual that is poorly written and inaccurate. Customer Service Reps that are not trained/educated properly and each one gives a different answer. This Business is a Parasite and needs to realize that regardless of their 20 page Lease - they cannot hide behind it - as ANY LAWYER will debate - the "meaning" of "training" which there was NONE OF...so it will be a [censored] show. This is so morally wrong for INTOXALOCK to take advantage and abuse their customers - WHO if had a good experience - might continue to have the InterLock after their "required" period is over. And I am sure MADD would love to see people with Alcohol Issues embrace an "prevent driving if buzzed" on their vehicle. But if INTOXALOCK is about greed and abuse - then their morals are in the wrong place and it should be EXPOSED. SO, ...SO,,,, SICK AND SAD IMO