ZingaWeb Hosting / No Service No Support

1 1212 W. Main Street, Richmond, KY, United States Review updated:
Contact information:
Phone: 859-623-1500

A two hour update took four weeks and still not complete... I have been working with ZIngaWeb hosting for nearly 4 weeks just to update a web site to Wordpress and to update a few pages. First they told me we didn't have the correct hosting for Wordpress, I was told by Lee Murphy that he would update the server and I would be able to install Wordpress on the new update. Day after day I called and emailed just asking what the status was. I never received any response to over 10 emails and 5 phone calls. Two weeks later I finally got a hold of Lee & Ruth Murphy and they told me it would be updated in an hour... Eight days later I called back as it still was not completed, I talked with Lee and he finally got it up and hour later... Although, the next time I logged in to update pages, everything was locked and I didn't have permission to update anything... I called and emailed, no response and two days later I finally tracked Lee down and was able to update pages. When I asked him to update the DNS to the new server on March 22, 2012, I didn't hear back so I called again and this time my phone was sent directly to voice mail after saying sorry "name" Lee is unavailable, meaning he had moved me into his phone filters..? I don't know what I did to this company to deserve the worst service and support, but I will NOT deal with them anymore and would hope that anyone that needs to update their own website would never have to go through the endless BS of there services to get simple updates made. In 15 years of dealing with web hosting and web hosting support companies I have NEVER felt so helpless to update a site for a client. This was the worst experience I have ever had with any support service. I usually would tell my clients and users to use Ma and Pops shops, but this one should never be used by anyone again!!! Good Riddance ZingaWeb Hosting, you suck!!!

ZingaWeb Hosting

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  • Jo
      23rd of Dec, 2013

    We have used ZIngaweb for more than 12 years and aside from standard web hosting issues, we have never encountered an issue. We host 13 sites with them and several are VERY high traffic sites. The owners will provide their cell phones to you so you can reach them after hours. This is one of the oldest web providers on the Internet, they did not survive by being the difficult provider that this complainer says they were. Sounds like a sour grapes local competitor. Zinga has indeed put many of their smaller competitors out of business. I would recommend them 100% and I do to all my friends and clients.

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  • Ca
      2nd of Mar, 2014

    I agree, I have used Zinga for years. We had a drive failure that caused a short outage. They responded very quickly and and assured me that all would be ok. We were back up and live in under 30 minutes. We are able to call a tech on their cell phones at any time, I will use them for any future sites I develop.

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