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www.VoipCheap.com

Posted:    

Fraud & cheating!

Complaint Rating:  92 % with 75 votes
92% 75
4.6
This is a clone of betamax company. I've subscribed with their voipcheap.com, justvoip.com, 12voip.com and recently nonoh.net. I've paid 10 Euros each in all there 4 websites. But on the next day itself, I couldn't place a call. It shows "Call ended due to an unknown error". Itz already about 3 to 4 months. I've emailed them, faxed them, phoned them. But no response at all. Not only me, if you google "Voipcheap.com cheating" you will get lot of people complaining on this fraudulent company.
Complaint comments Comments (58) Complaint country Germany Complaint category Telecommunications

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A  6th of Oct, 2007 by    0 Votes
Lowratevoip is also one of their softwares and is also fraud. It has blocked my money 3 times.
D  10th of Oct, 2007 by    0 Votes
It works for me, I just found just one other site that looks exactly like Voipcheap. But I've had it for a month, spent 14 dollars USD and its working for me.

Just can't contact the people there, your 100 % there, but no need really, I just want a voip-in number.
A  22nd of Oct, 2007 by    0 Votes
This is really problematic. They Betamax offers cheaper rates but on the next day they block accounts. My account have been blocked too and they never respond to the contact form! Can we do some thing to get our money back from the company?

Naveed.
A  27th of Oct, 2007 by    0 Votes
Even for me with a balance of 6 euro, neither can make a call nor SMS. Always says 'call ended due to unknown error'.
D  1st of Nov, 2007 by    0 Votes
I didn't need complete the transaction on 31.10.2007, but they charged me about 10.50€. I don't know what happened. Please give me my credits back.
A  1st of Nov, 2007 by    0 Votes
I've tried to contact the customer service once after having the same same problem, they then reply the email asking for the error message. But after I notified them about it, they never contact me again.
A  6th of Dec, 2007 by    0 Votes
Yes, its true. I have two accounts, lowratevoip and voipwise. One has 9 Eur and the other 2 Eur, and they are both blocked. Can't call or send SMS. No reply from their customer support either (if they do have one).
This company needs to be exposed.
A  23rd of Dec, 2007 by    0 Votes
Yes I agree the betamax products are fraudulant and I hope soon they will close their business and run away.

I was using lowratevoip and voipwise both accounts had more than 6 euros and they are blocked together. Error code 33 appears. we need to run some campaign to inform people not becoming betamax victims.

we can start this by informing our friends and families to not use these products.

If some Guy have a website he can place information about this fraud and run some regular blog.
N  6th of Jan, 2008 by    0 Votes
Hello, I have voipcheap and even though mine is working properly you can tell their lack of dedication to their product because they barely update their website. Their last news report is almost a year old and the website looks the same since I first started.
A  13th of Jan, 2008 by    0 Votes
Like all these companies, free calls to a variety of destinations is what youare supposed to get and FREE desinations are clearly shown.

Therefore if these destinations are FREE, why do I have to pay around £8 quid or so a time?

I am almost happy to pay for non free destinations but, I can phone many of these destinations on my home landline at a cheaper rate using a given code; so who is voipcheap and it's spin offs kidding?

It's a con job - theres no shortage of cyber space and bandwith.
RJ
A  15th of Jan, 2008 by    0 Votes
Hi All Specially from Germany,

first of all, i ve same experience, my 2 accounts were blocked, & me & other friends ary countniously contacting to the given address by Betamax & tel no. but no one give answer, so we have to solve this issue, please for those who are living in Germany drops your Complaints against BETAMAX to the Verbraucher Zentrale in your Local City, because we need more people to against this fraud Company me & my others friends are living in Germany are going to Verbraucher Zentrale. if you want to ask something then please write ..

Bye
SF
A  1st of Feb, 2008 by    0 Votes
the re-seller is 100% not honest..they ask for transfer 13 euros to have 10 euro credit..i effect 13..they credit me only 7 EUROS.!!! and the voice quality is really v poor...the re-seller is talking by a very strong self confidence he is saying "DO WHAT YOU WANNA DO!!!!
N  6th of Feb, 2008 by    0 Votes
Yesterday,me and my friend 10 pound top-uped to voipwise.com and we send few sms. But they charged us. I do not know, in the voipwise sms rate is totally. And bangladesh is also free country of this chart. But our money is gone.
N  16th of Feb, 2008 by    0 Votes
Hello All,
we are students & living in different cities in germany we've problem with betamax for the last 2 years our account were blocked without any reason our account have enough money to call. we have contacted via email, messages, telephones personally visit but no one gives us a positive answer even the office address which is showing on different Voip serivices like (lowratevoip, voipwise, Nonoh, internetcalls, voipstunt, voipbuster etc..) is wrong. so you all becarefull to buy a credit from this Fraud company Betamax. We are putting a case against BEtamax so if someone of you have already infected by this company then please contact to the lawyer, or whatever you can do. We have here a office name Verbraucher Zentrale we went there with our all bills and calls list balnces they gave us a positive responce but they are also waiting for more complaints so please do whatever you can. thanks

bye
Students living in NRW Germany.
N  22nd of Feb, 2008 by    0 Votes
I've been using the Betamax services for more than a year (mostly Voipcheap) and apart from some isolated incidences with bad connections or outages I've never had any serious problems with them. I hope it will stay that way.
D  4th of Mar, 2008 by    0 Votes
dear voipwise, i have sent you many complaint,but still there is no action at all. I have bought the credit at the amount of 30,35 euros on 19th of february, but till now,the credit has not arrived yet. what happened? i have the print out of my transaction, where should i send them to you?via email or via post?
i wonder why there is no action at all, your service is not satisfactorily at all. Where is your responsible? I want my money back!!!!!!!!!!. To whom should i complain about my money.
If you cant give my money back,just give the amount of credit that i have bought.

ok, ill be waiting for my credit!!!!!!!!!!!!!!!!!!!!!!!!!
A  31st of Mar, 2008 by    0 Votes
For over 3weeks now, my 2euros has been blocked and cant place calls or send sms. I have no idea what this company is up to. You cant contact them and even if you send email, no body responds to you. If I have and appropriate place to logde complaints against this company, I will gladly do it to sue the hell out of them. I live in US and not in Europe, and this kind of thing I am sure will not be tolerated by Americans if this company was to be based here. Please tell me, what is error code 33?????
A  31st of Mar, 2008 by    0 Votes
hey, i have also same problem, i have 10 euro in www.voipcheap.com, 5 euro in www.lowervoip.com .
whenever i try to call it how call ended dur to unknown error,
these voip provoider all baster, ###,
A  14th of Apr, 2008 by    0 Votes
Nonoh seems a fake site. Me and 4 other friends took the connection.It worked for a week, then the call never goes. It give "The call ended due to an unknown error".We some could login the account, some could not. But we still have enough balance left.

They doesn't have costumer care, never get a reply to mail.

So guys...Plz dont buy it..Dont become "FOOLS".

If possible spread this across web.
D  16th of Apr, 2008 by    0 Votes
I registeret to lowratevoip and bought 10€. But I never used it and now i get the fckin error when i try to call or send SMS!
They never reply to e-mails! These guys are just mother###ing cheaters!

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