I am writing to complain about Wicked Campervans whom in my opinion need to be held accountable for the disgusting state that they rent their vehicles in, not returning my bond money and the total lack of resoloution of my complaint despite complaing nearly 2 months ago to them.
Firstly i would like to ask for any information you could give me regarding who to complain to outside of wicked campervans? I have requested the name of the organisation to whom they report to and who regulates them but they have so far failed to provide this information.
The vehicle was rented to us in a filthy state, my sisters white skirt was actually stained from sitting on the front passenger seat, the ceiling and windows had mold growing on them and their were two huge cracks in the window screen which when the light caught it right blinded the driver (me).
We returned the vehicle in exactly the same condition we rented it in only slightly cleaner and they kept the bond money to replace the damaged widowscreen! I must stress that we caused no damage to the vehicle whatsoever! We have photos of the dirt and damaged windscreen that are dated as evidence.
All I would like is the money back that they owe me, its that simple but they dont seem to be able to even investigate the complaint giving excusess like the management is out of the country and that they will respond later on in the day - no one ever does.
The company is completely incompetant from start to finish, the customer service is awful, the vans are attrocious and complaints go unresolved. Why is it that a company that operates in this way can continue to exist?