Vital Cleanse Complete / Unauthorised billing
I made a purchase of a trial offer 1 month's supply of VitalCleanse Complete dietary supplements on June 22, 2014 which I received (late)
1 month later. The purchase price for the trial was A$10.81. I then went to their website (www.myeasycancel(dot)com/VitalCleanseComplete) to cancel any future despatches as I no longer wanted to use this produce and after putting in my email address all my order/shipment details came up automatically and the information on the screen stated that there was $0.00 to pay on this order. I have now received my credit card bill and an amount of A$86.71 was deducted on the July 21, 2014.
When I stupidly accepted this trial offer, nowhere did it state that if I elected not to go ahead with ongoing orders that I would be charged this amount (A$86.71) which is excessive for any dietary supplement. I was in fact lead to believe that a cancellation fee of $19.95 would be charged unless I returned what was left of the product by July 31, 2014, in which I wouldn't be charged anything. Knowing that the product would probably not be received by that date as it was coming from Australia back to USA and it was already July 22, 2014, I was expecting to pay A$19.95 so it was a pleasant surprise when the vitalcleanse website informed me there was nothing more to pay.
I have since tried to phone Billing Customer Service to dispute their billing, but they must have my phone number registered as no longer having an account and I get disconnected automatically, rather than being put through to a customer service person.
I would like VitalCleanse Complete to please recredit my Mastercard with the amount of $86.71.