Viking Bags
Reviews and Complaints

The people handling Viking Bags customer service are in California, and they are youngsters. This is why there are customers like me, seniors, complaining about the service. Also when asking to speak to the owner or owners their reply is : “I cannot give out that information”. So I am desperately spinning my wheels to find a corporate number to inform the owners what they are facing with the “youngsters” they have employed.

My complaint begins and stems from the above information to the following:

I sent pictures to them showing the defective “right side saddle bag” displaying the “warped” bottom edge. Their Website leads a buyer to believe that their bags will “not do this” (warp out of shape). But how can a buyer trust this when a buyer like myself gets I from the factory in Illinois “already “ warped out of designed shape?

My simple request to them was to “exchange/replace” the “right side saddle bag” for one that is in the shape it was designed to be in. As their website plainly states they will “refund/replace/exchange” the product at no charge to the customer/buyer”. (Please read the websites “Exchange/Returns Policies” in two places at the bottom of the home page . You will find order information and emails in the attachments hereto.

One time I called and a young female said there were no male agents available at the time, they were all out. Another time I called and the same young female stated that there were no male agents whatsoever for me to talk to. Being as such the young female did not know what she was talking about in either the first call or the second.

I am attaching pictures of the bag (s), as well as the correspondence throughout this journey. My last conversation was actually a verbal on the phone with “Omar”, a supposed agent, who called me in a brainless effort to entice me to accept defective/warped products from them.

I finally accepted their sending me a prepaid return label to “return for exchange” “BOTH” bags, as in a ‘set’, and they will in-turn send/ship a new “SET” of bags to me. I have asked them to quality control the next shipment and insure that both bags are as designed and NOT WARPED/DEFECTIVE.)

I am sending this complaint to you because of not only what I am experiencing from my 78 years of life but this situation, almost knowing they may once again send detective/warped bags without quality control inspecting the bags before shipment.

Thank you for the help on this journey to get a product that is made in good condition as advertised by a USA manufacture/Seller. And I will keep you informed as I am sure you will keep me informed of results needed.

Please forward a phone number or email contact to me to keep in touch with you easily.

Sincere Thanks,

M.D. McAfee

Retired Military

[protected] cell/Arizona Time Zone

Purchased Viking motorcycle bags, order number: 459808.
Item number: 51606. Bags were clearly advertised as fitting My Indian Scout 2020 motorcycle.
Had the bags installed by my Indian dealer, following Viking instructions. The experienced installers found that the bags clearly were too big for the bike, hitting the drive belt on the left and impinging on the driver's seat from behind, both issues being dangerous. They called Viking twice but answering message shop was closed on the middle of a regular workweek day.
They removed the bags, and we called customer service on the next work day, explaining the problem. and RMA was given. We explained that the bags were drilled as required for installation. Return shipping was paid by me at about $110. Viking refuse to re-imburse inspite of the bags not fitting according to advertisements.
No help from supervise, Omar. No last name given. They said they returned bags to me but I never received them.
Original cost $450 plus $110 shipping.
Vic Lamberto
[protected]@gmail.com
[protected]

I bought a pair of bags for my 2016 Dyna Fat Bob last December, they are cool but the locks do not work, I called Viking 21 times! Left 7 messages and zero response.

I also want to ask about an alternative bag mount as I have the large Shock cut out but they are simply impossible to contact, really real frustrating.

This is absolutely unacceptable behavior and the Pandemic Theater is no excuse.

Pissed in Texas

2/5
2020-04-02
Quality
"Bought a set of Viking Lamellar Extra Large hard bags for my 2010 Super Glide Custom. After owning these bags for nearly a year I finally installed these about a month ago. These bags are advertised as being specific for my bike, but there is an area in the entire bottom inside horizontal edge for an exhaust pipe clearance which doesn't apply to my bike. They're nowhere near the stock exhaust pipes leading to a fairly large amount of lost storage space. Also the mounting hardware supplied also required me making a longer inside plate for the bottom mounting struts and in no way install the way their videos and instructions show. I was able to make a new plate and change the positioning of the struts to make them work. But my biggest issue is that yesterday (by my own fault) I was backing my bike out and bumped into a metal object with a square but not sharp corner. When I got off and looked at it I was blown away by the large tear in the FABRIC covering the bag. I emailed the company over their false and misleading advertising them as being leather covered. After correspondence with their on-line rep I was told I'd receive a phone call shortly. I received a phone call from a pleasant rep named Alex with no real apparent knowledge of the product but he seemed sincere in helping me resolve my concern. After a being on hold for a few minutes and he came back to inform me that the bags are covered with MAN MADE LEATHER. I told him your that's not how your company advertises them. Finally he said he would talk to a supervisor and after a ten plus minute wait he came back and said his supervisor recommended I should take them to a upholstery or leather repair shop and maybe they could help me. WTF! So there's my spiel and it's 100% true. Beware of what they're advertising and what your receiving. If it's advertised leather it should be leather not MAN MADE LEATHER!"

I'm from Canada and I just got a call from my motorcycle dealer. He tells me that the bags ordered from Vikingbags are not new.in fact, they are already drilled and these holes do not match the installation on a Suzuki M109 (see attached photos). So someone has already tried to install them on another motorcycle! For a correct installation it is therefore necessary to drill 4 other holes, which affects the sealing and the solidity of the saddlebags...

In reality, I am very disappointed with this gesture of the company Vikingbags and I hope this practice is not common otherwise other bikers will also be scammed!

Garbage company. No customer service. Decent bags, horrible mounting hardware. The bags simply don't fit my bike unless they are mounted so high they look idiotic. No replies to emails asking for help. People who answer the phone are useless. The only response they offered was I could purchase another set of bags. LOL.

BUYER BEWARE, they WILL NOT stand behind their product. You are on your own.

Bought these bags and after a month, the lock was stuck shut. Called company after many attempts and photos, 3 months later received a new lock. Now the new lock will not work right, calling company again, many unreturned emails, still have bags and have to use a cord to hold shut, what a great way to show how well your product is. I will continue to tell social media how bad this company is. Don't buy from this company!

I purchased saddlebags from this company that were advertised to fit a HD Fat Boy Lo. The bags arrived with one of them damaged, the "leather" did not bond to the interior of the bag. The mounting system supplied with the bags did not fit the motorcycle as promised. The turn signal relocation kit was also missing parts. I contacted the company with the employee simply offering to send me an additional PDF to help me install the bags. Finally, after many emails, calls and going on their chat line, they acknowledged that one bag was damaged and the mounting system would not work with my bike. I asked for a refund like they advertised, but instead of a refund they repeated asked for additional pictures. After an additional complaint, they offered to refund 10% of the purchase price instead of what they advertise. That was never received, either. This company is a scam.

Viking Bags have very poor customer service and in my opinion they need to do something about that as soon as possible. Their items are nice and prices are reasonable, but if something happens (missing order, damaged item and etc.) no one will help you. If you want to order from them you need to know that they will do nothing to help no matter what your issue is.
My order arrived damaged and I asked for a replacement (I didn't say anything about the money) and their rep replied pretty fast saying that they don't do refunds. I never even asked for it. I sent another message and received the same reply. They did not help me and I was stuck with a defective product. Viking Bags is quite risky, I would say that it depends on how lucky you are. I would not recommend them to anyone.

Jeff has hung up on my phone call 5 times today after i held for over an houhttps://storage.googleapis.com/code.snapengage.com/wbg/motorcyclehouse_form.pngr to get his supervisor on the line. I was missing my brackets for my $410.00 hardcases that I purchased in April and have been lied to for over 3 weeks about getting the brackets shipped to me when I called May 5th. Finally after another phone call I was sent the wrong ones yesterday when I was told they would be shipped out on May 6th! I called today Jeff could only offer to have his supervisor call me in the morning and I ask him to call him on his cell and call me back. He placed me on hold for 41.minutes and 51 seconds and never returned to my call. I had to call back on another line for him to pick up the phone and proceed to hang up on my 5 times. Finally your company is closed for the day and I'M NOT A HAPPY CUSTOMER! I EXPECT A CALL THE MOMENT JEFF'S SUPERVISOR WALKS THROUGH THE DOORS OF YOUR BUILDING TO GUARANTEE ME THAT THE CORRECT BRACKETS ARE SHIPPED BY HIM PERSONALLY TOMORROW FOR SAME DAY DELIVERY! If your company expects to get glowing reviews from me with this kind of customer service for their customers you better think again! I will be blasting you at the ROLLING THUNDER NATIONAL CONVENTION in WASHINGTON, D.C. TO OVER 650, 000 BIKERS FROM ACROSS THE COUNTRY IN SIX DAYS and every social media mortorcycle site I can find! JEFF PISSED OFF THE WRONG TEXAS GIRL!

I purchased these bags on 3/3/2016. They arrived on 3/10/2016. The bags seemed like decent quality for the price. The Viking bags website stated that the saddlebags were compatible with my bike. The only way these bags would work was to do some serious modifications to my bike, including relocating the tail lights and the license plate which I am not willing to do and would not have purchased the bags had I known. I tried contacting the company's 24/7 customer support with no success, multiple phone calls trying all the options just to try to talk to someone. Multiple emails and attempts to talk to someone via online chat with no response. I am trying to get the company to pay for return shipping because I feel that the product was not represented correctly on the web site. I am also hesitant to send the product back due to previous reviews where customers did not receive the refund for their return. I will never again do business with this company and will do everything I can to prevent other potential customers making the same mistake I did. I don't know how to resolve this issue, I would just like my money back and not have to pay 40+ dollars to return this.

Order Number: [protected]
Date of Problem: 08/27/2015

I have never had to go so far as reporting a company to the Better Business Bureau before, but I felt I need to with Viking Bags. Their website was misleading and their customer service representative clearly did not care about the issue. They had an opportunity to grab a lifetime customer by simply owning their mistake and going a little extra to make up for it. They missed the opportunity. I've also been looking through reviews and my problem is not isolated at all.
The Following is the complaint I filed:

"YOUR COMPLAINT:

I purchased a motorcycle saddlebag from VikingBags.com. The website clearly advertised the product as lockable, with a chart that listed features, and under the "Key Lockable" column, states: "yes." On the page advertising the product, there is a demonstration video where a salesperson names the model in question, and is then observed inserting a key into a built-in locking mechanism and unlocking the saddlebag. The Product arrived with no built-in locking mechanism but instead an anchor for a non-included padlock, which would be unsightly and can be damaging to the product. When I contacted Viking Bags, they denied that their advertising was at fault because it was lockable by padlock. The employee refused to allow me to speak with his supervisor, and he kept saying "this is rarely an issue." Once is too often for misleading advertising. I was offered an exchange for the correct item, however when I informed him that I live an hour away from the nearest UPS drop-off and would also need a new odd-sized shipping box because their repeatedly-used shipping box was too damaged to reuse, taking a day or more of my time, the employee offered no recourse or business compensation for my time/inconvenience and gas money at all. When I said that I had bought the bag specifically for a trip the next day, he said I could use the incorrect bags for my trip, but would have to purchase both sets if I didn't return them in new condition. Considering their misleading advertising forced me into that position, having to pay for both sets of bags is ridiculous. I repeatedly stated this and the employee offered no recourse. When I asked if I could have confirmation that the problem with the advertising would be addressed, the employee repeatedly refused. The fact that he told me that this has happened in the past indicates to me that they have no intention of addressing the problem.

YOUR DESIRED RESOLUTION:

Viking Bags should clearly state on all applicable products whether it is lockable via a built-in locking mechanism or lockable via a padlock, which is not included. Viking Bags should not include advertising videos showing a person unlocking a built-in mechanism if the advertised product has no such mechanism. Viking Bags should also offer some form of reasonable business compensation for customers' lost time/money/gross disruption when Viking Bags are at fault in an issue."

I purchased new saddle bags for almost $400 and installed them per the instructions on my bike. After 2 weeks the leather was bubbling and seperating from the hard case that they are glued on. Contacted company 3 times in 4 days to finally be sent an email to attach pics of my problem and they will review. Sent an email back the next day stating that since I drilled a hole in them my warranty was voided. The only way to put them on the bike is to drill into them per there instructions.

Viking Bags are now putting there logo on all there bags. About 1 1/2
inch round in the center of the bag. They refused to pay return
shipping, even though none of the pictures on the Internet shows the
logo (Clearly false advertising) so I decided to keep them. Also, I did
not compare the bolts they sent with the ones that came on the 2006
Honda 750 Aero. That was a mistake that cost me $250 in labor at the
Honda shop. The original bolts are 10mm x 1.25 thread. The ones they
sent are 10mm x 1.5 thread. not only were they the wrong threads but
they were too short as well. I totally butchered the installation.
Everything from the fender up had to come off so as to tap the holes the
bolts go through. The bags are well made and professional, however, a
mistake like this is unacceptable. Total cost for installed bags was $450.

I recently purchased some motorcycle bags from Vikingbags.com. They are located in Whittier, CA. What a HORRIBLE experience! I ordered bags based on the photo and description given on their website and had them sent to my mother’s address in Florida where I was headed to purchase a motorcycle. When I arrived, the bags were not as described, did not have the contour to fit around the shocks as stated. It took days to contact them with repeated phone calls and emails. I finally got through, they claimed that I should have ordered different bags, that the ones I had were not contoured. I asked them to check their web site again as I was looking at it as we spoke and read the description to him over the phone which stated THESE bags were contoured, but in fact they are not. They agreed to an exchange only after they received the bags to examine them to be sure they could be again sold as new. They were informed during this phone conversation AND email AND an enclosed letter in the box with the bags returned to them, informing them to send the replacement bags to my home address in Illinois as I would no longer be visiting in Florida. I was assured that this would be done. They received the bags and sent the replacement bags to FLORIDA where my mother was now on vacation and no one was there! I attempted numerous times to contact the company to no avail. The bags, dropped off by UPS sat in the rain for days. The box was destroyed but luckily the bags were inside a plastic bag inside the box. I ended up paying $65 out of pocket to ship the first bags back to them and then to have my mother ship the replacement bags from Florida to Illinois. I looked them up under the Better Business Bureau and found that they have an “F” rating! Why did I not do this BEFORE ever ordering from them? At least I got the bags in the end. Many people returned bags and filed complaints of never getting their refund. I highly advise against ordering from this place. Oh, by the way, the address they had me return the bags to, I looked up on GoogleMap aerial view and it’s a residential HOUSE!

I wanted to give the gift of motorcycle saddle bags to my husband for Christmas. I found this site online and ordered. They arrived the day they said they would, however, the "new" saddle bags were heavily scratched, had holes repaired where they had been bolted to another motorcycle and were generally in no condition to be given to anyone. I attempted to contact the business by telephone and was only able to leave messages. I sent an email, was promised a prompt response and it took days for the return authorization to come through.

I was told that I had to ship back the bags at my expense and only when they were received and inspected would they consider a refund. Unfortunately, a friend returned the bags for me, paid over $40.00 in postage, labeled the return box properly but did not get a tracking number (just sent them regular mail). When I contacted Viking Bags to check on the return (after repeated attempts to speak with them as their hours were very limited), four weeks had passed and they immediately asked for the tracking number. I had to reply that I did not have one and was informed to call back after they had time to check the warehouse. After 3 days, they informed me that there was no sign of the bags and that no refund would be issued.

Gratefully, I had purchased these bags with a Mastercard and that bank was more than willing to help me dispute the charge. I was appalled with the service I received from this company and would warn all people to choose another vendor.

My experience with this company and their product is extremely poor. I ordered a set of hard luggage motorcycle bags.

First, when I ordered on October 2, 2008, I received no confirmation email acknowledging the order was successfully received. I've encountered this before, so I let it ride for a few days. Finally, after 6 days (October 8) my credit card was charged for the item. I waited for delivery. After another days I had not received my order. When I checked my order status on the website it said that it was ready for shipment.

I called on the phone, no one answered and a voicemail box said it was full and could not accept any messages.

I sent an email the afternoon of October 13 requesting status. No Response.

I sent another email on the afternoon of the 14th of October. Response was 2 days later and they finally provided a shipping confirmation.

When I finally received the bags 9 days later I was relieved, although still miffed that it took nearly 4 weeks to receive my order.

I installed the bags according to instructions on the 25th of October. They looked pretty good. I drove my bike with the luggage attached for short distances until weather became less than desirable and I parked the bike for the winter. Total millage with the bags, less than 300 miles.

Fast forward to March of this year, as a few days of nice weather broke, I took the opportunity to ride a little. On March 11, I discovered that the left bag had suffered some fairly major structural failure. I can provide photos of the damage.

I sent a very patient email to Viking bags explaining the issue and requesting either a replacement bag or repair of the bag. 2 days later (I am used to the delays by now) they respond with a request for the photos I told them I could provide. After providing the photos, 14 days later, they email me back saying 'we do not offer warranty of any kind on our products.' And they will not allow any return.

Frankly, anyone that refuses to provide or honor any warranty at all is virtually guaranteed to sell you crap. Had this 'no warranty' policy been made clear to me, I would not have purchased from them. This company is the essence of poor customer service and they deserve nothing but to be run out of business on a rail.