SUBMIT A COMPLAINT

Trail-For-Regen-A.comthe customer support [protected]) regen-a; no refund when willing to send back product

1 Review updated:

This was on Facebook and advertised as a trail you pay shipping, it took forever to order as I went though so many screens to order and ended up with 2 products which was fine as it was only 4.95 shipping. I was surprised when I got a regular size jars, however I was unable to open the tall one the lid didn't work properly. I notice that I had a couple of emails but thought they wanted me to by more. then over a month later I seen 2 separate charges 7/30 for 67.25 and on 7/24 for 89.97. when I called my bank this company came up. REGEN-A order #B88B8B6258 when I called and explained I didn't use one of the product and the other very little and needed my money back the 1st guy Alex would not do anything I was hoping this call was recorder he wouldn't even let me speak to his supervisor after 15 mins of asking he finally put me though to a Donnie Love he was son rude and telling me the same thing everything was legal this was my fault for not reading everything until I said I wanted the account cancelled and I would contact facebook and consumer report, he said I said (consumer estate) which I never heard of. then he asked me to hold, gets back on and tells me that even though this is my fault they are will to cancel the account and give me back 50% of my money. which we shall see, i don't trust anything they say as they lied so many time, 1- they aren't able to refund as they are a distributor. 2 - supervisors don't take call 3-on and on how everything is legal.
I wish to have my complete refund 157.32 and someone look into how they handle complaints. I don't trust them having my debit card more than anything.
thank you
Shari Stimmel
509 Laughlin Ave
Pgh. PA. 15210
[protected]
[protected]@gmail.com

Sh
Aug 02, 2018
Sort by: UpDate | Rating

Comments

  • Ca
      Dec 17, 2018

    What number do you call to cancel Regen-A subscription? I've called over a hundred times and line is always busy. thx

    0 Votes
  • Mo
      Dec 17, 2018

    Receive it today and ordered on 12-9 and that makes it 9 days from the order date. I have tried to call and the phone numbers are always BUSY...I have not open it and what a authorization number so I can it BACK. I did read the terms and it gives me 15 days before you charge my credit card. DO NOT CHARGE MY ACCOUNT. Order number [protected], ref. no. 1FDA854421 . Also give me a address and auth. no to send these TWO products BACK...

    0 Votes
  • Ma
      Jan 07, 2019

    This is a total scam. I tried to cancel and now they have charged my card AGIAN. How do you cancel? I have called the number several time and it is busy.
    Next step BBB. give me my money back!

    0 Votes

Post your comment