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The good, the bad, and the ugly - discover what customers are saying about Total Woman Gym

Welcome to our customer reviews and complaints page for Total Woman Gym. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Total Woman Gym.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Total Woman Gym's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Total Woman Gym, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Total Woman Gym. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
K
3:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1/15/2010 I signed up for a month to month commitment of $48 per month. On 4/6/2010 I called to cancel my account. The woman said it wouldn’t be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into...

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ComplaintsBoard
O
8:17 pm EDT

Total Woman Gym Unethical Billing Practices

This company does not honor its month-to-month contracts, makes it impossible to cancel membership, continues to accrue monthly fees (despite no use of facilities) and the script is "please send us your cancellation form".

I have done this THREE times since January and now OWE $700 for not setting foot through the door. ON A MONTH-TO-MONTH contract which I paid 1st and last fees at conception.

Beware.

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vigilante1787
, US
Feb 01, 2017 1:51 pm EST

I completely agree with the above complaint. The billing practices are unethical as they come. You are asked to sign a contract via an electric pen pad as they pretend to summarize what you are signing. YOU ARE NOT GIVEN PAPER TO SIGN AND READ. It is, indeed very difficult to cancel and furthermore, they are BEYOND unhelpful with any issue brought to their attention. Absolutely ZERO on customer service/customer retention. They will charge you without your consent and raise your membership whenever they feel like it...no opt out time? hmm...seems illegal, doesn't it!? Why would anyone feel compelled to sign up during a "sale" if you rate isn't even guaranteed? how creepy is that?! I am done with them. What a disgusting company.

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toofor2
San Fernando, US
Dec 23, 2011 5:21 am EST

Everyone should read their agreement before signing it, and if you dont all your fault. I hate when ppl say "who reads their agreement" of "what in the fine print" if you do it right the first time you wont have any problems. just saying . I always read or ask questions before signing and so far have not had a problem with my gym

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Member Services Dept
Westlake Village, US
Jul 28, 2011 5:12 pm EDT

Total Woman requires that all cancellation requests be submitted in writing. Total Woman does not accept phone cancellations. This information is clearly stated on each and every membership agreement. To help accomodate our members Total Woman has 4 ways to cancel a month to month membership. If you are in fact an open ended (month to month) member you can 1. Visit the local facility and sign a cancellation form 2. Fax your written cancellation to [protected] 3. Email your written cancellation to MemberServices@totalwomanspa.com or 4. Mail a written cancellation certified return receipt to our Member Services Dept at 4530 E. Thousand Oaks Blvd, Ste #200 in Westlake Village, CA 91362.

If you are unusure if you are a month to month member or require additional information about your account please contact our Member Services Dept at [protected]. Total Woman is always happy to help our members.

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