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I order hairspray online. 2 lots of 3. The shipment came and only 2 cans of hairspray were in the box. I then emailed them and they stated that 77.98 for 2 cans of hairspray was what I ordered. WHAT? NOT... I then sent them back after emailing them of the impending return. UPS. They refused the delivery. The product was returned in an unopened original containers.
Beware people!
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed my first order from Stuff4Beauty almost a month before I was scheduled to move. I already had a forwarding order on file for the post office with my move date (I like to do that early), and I figured I'd receive the order at my old address in plenty of time since the merchandise was showing in stock.
When my stuff never showed up, I sent repeated emails to the company to check the status of my order (with no response). Finally, the day after I moved, I received an email from the company stating it was just delivered that day--to my old address. I went back to my old apartment - nothing. I waited for the package to be delivered to my new address--nothing. I called the Post Office and filed a complaint (I gave Stuff4Beauty the case ID#), and the Post Office stated the shipping company should file the insurance claim and reship the order. Stuff4Beauty never bothered to respond. I filed a claim with PayPal (who threatened to reverse the transaction), and that finally got a response out of them. However, Stuff4Beauty said they shipped the order and that's all they had to do. They refuse to file the insurance claim. They even refused to respond to my numerous emails requesting the status of my order and refused help in any way...they simply ignored me until PayPal threatened to reverse the transaction. To date, I still don't have any of the stuff I ordered and paid for, and I expect I never will.
We had sort of a similar experience with this vendor. They shorted us 10% by volume on an item. When brought to their attention, they thought it no big deal, even though it took 4 weeks to deliver the order. Then they had the audacity to offer a coupon for a future order and state the item was discontinued. (By the way, there was NO coupon attached to the email.) So, they short your order, are indifferent about it, really do not offer a viable fair solution, and so on. Lastly, they stop responding to any further inquires. Avoid these guys, they are the type that gives web ordering a bad name.
Obviously this person does not shop much...to think that you could get 2 lots for 77.98 is beyond stupid. And they also must of been making there first online purchase because if not stated figure that you need to obtain a Return Number...I have been dealing with this company for a while and I have no complaints.
Funny how 5 pages on another board took the time to research your company and agreed with me. Disboards.comNext time dont change your website after the complaint. You should be ashamed of yourself.
Sounds like the return policy was not read/understood, and also sounds like the order was interpreted wrong by the customer. Most company's require a return (rma) number to return a package. It is typical for a package to be returned back to you if it does not have an rma number on the face of the package.