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StoneDine review: Poor Quality/Craftsmanship 127

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4:40 am EDT
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I purchased the StoneDine cookware. At first I was extremely satisfied. However, in using the cookware in my everyday cooking, I began noticing that the coating inside the cookware started to fade off. I used plastic or wooden utitensils in order to have them last as long as possible. I began noticing that the cooking was not evenly distributed and most of the heat on the bottom of the cookware (the stainless steel area) began to turn black and the outside of the pans began to retain grease and burn into the sides. I found myself having to scrub the bottom of the pans and sides vigorously and still could not keep them new in appearance. Another thing I started noticing was that my cooktop on my stove began having a film cooked into the glass top that would not come off...hence ruining my glass cookstove top! I returned all the pots and pans (I paid the expensive postage) and StoneDine sent me another complete set. After about 3 months the same thing started happening. I wrote the StoneDine.Com rep and she said she had to forward my emails to "corporate" singe this had been my second contact with them. I have since sent 3 more emails with no one responding. I will never purchase this product again, nor would I suggest anyone purchase it.

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127 comments
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hols
janesville, US
Dec 31, 2013 5:56 pm EST

Does anyone have the customer service number to Stonedine? I cant find it!

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ShanVsWild
, NZ
Dec 14, 2013 6:55 pm EST

Mine works fine, I use it twice a day on average and I normally oil it with a thin layer of coconut oil after washing (using a non abrasive wash cloth) and cook at a VERY low temp as the heat does distribute quite well. its been one year... so far so good but will soon see. I dont particularly think it's as revolutionary as infomercials often project (come on people, its an infomercial but until now it's fine. no film on my ceramic top just yet either. maybe I was the lucky individual with one that actually works... or you just got two really ### pans.

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Chef1950
, US
Dec 13, 2013 9:05 am EST

I am sorry you are having so much problems with your Stone Dine . I have had the pans for about 1-1/2 years now and I use them everyday, but my pans look brand new, has no wear on them and no stains. I did season them and let them set overnight so the oil could soak in good. I always start with medium heat, because if you pan is not cast iron, any pan with have problems with high heat even stainless steel. Good luck with your shopping for pans, maybe Stone Dine with come up with solution for the high heat cookers.

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spookymyo
Noneya, US
Dec 04, 2013 11:08 pm EST

I bought a set 4 months ago and absolutely LOVE them. I haven't had any of the problems mentioned. I bought mine through Amazon so the customer service was great. I have cooked on high heat and not had any problems. It says in the paperwork that you can't use high heat above 350 in the oven. You can put it on whatever setting you want on the stove. And as far as seasoning, most good quality cookware requires seasoning, so that doesn't bother me. I would and have recommend stonedine to other people.

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ekw64
Brisbane Metro Area, AU
Nov 29, 2013 10:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I love the look of the stonedine set on tv, but before I part with my hard earned cash I am going to buy a single stonedine frypan from $35 at Harvey Norman (aus) and see how it goes first!

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CAABA
Brisbane, AU
Nov 15, 2013 11:57 pm EST

Guys
Be very careful
the TV SHOP is a bunch of thieves and liars who will steal your money and provide you the worst customer service as soon as you want to return the product that you have bought.
Another thing to learn here..if you really do want the product. /and don't really care that you are NOT PROVIDED WITH THE GUARANTEE DOCUMENTS as per their advertisements on TV and by the SALES STAFF then / it is my advice that you should still call them..as you can save half price on all the items you buy from them... it is upto you how much you want to save .. you just have to negotiate with them. just call them to say you want to return..because this way they will CUT A DEAL WITH YOU/ and give the product to you at HALF PRICE. personal experience..though for us..it came upon because we really wanted to ensure that we did get the GUARANTEE papers as claimed by them.

BE VERY CAREFUL>>AS THEY CAN CHARGE WHATEVER THEY FEEL LIKE BEYOND YOUR AGREED PRICE. AND THEIR SALES DEPARTMENT WILL RETURN CALL 24/7 BUT THE CUSTOMER SERVICE DEPT WILL NEVER RETURN YOUR CALL>.

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phonda
kennewick, US
Nov 13, 2013 6:20 pm EST
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i bought the set stonedine..i am happy with it..i had it 3yrs and the 11' skillet was fading and look bad.i use that pan alot.well they sent me a label to send it back.in the mail i got 2 skillets instead of one.very sweet of them.12yr warranty.very, very, impress.you use nylon utensils and nothing abrasive on them..they will last.depends on the person how they take care of there pans.all i got to say.love stonedine

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CHRISSYJARVIS
EDENSLANDING, AU
Nov 01, 2013 7:41 pm EDT

Thanks guys I too was about to buy, I was under the impression that is was a solid material it was made of and not just coated, of course the coating will eventually come off so glad I COME ACROSS THIS SITE.

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Ronnie Sparks
Penrith, AU
Oct 25, 2013 6:56 pm EDT

I am ver surprises by these comments, as I have only purchased a large stone dine fry pand and I couldnt be happier.
I have always cooked with little iols or fats, but now ive cooking with none.
I do find that things like egss, do not slide as the adds show, but they do not stich what so ever.I use my spatular and the eggs lift off no problems.
I have heard that some people did not use as directed, and may be thats where some issues stem from.

You do not use highest heat, medium is the highest you need, and you must wipe over your pans with a little oil on paper towel before useing for the first time, leaving a few hours, then its good to go.

When i asked regarding cleaning, aparently they do not like you to wash them in the usualy way in lots of warm soapy water, so ive only ever used paper towel, but ill admit some times i do use a little water and wipe with the towel, but only because i feel as it ive not done the washing up.
I am extremely happy.

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Aggro74
, AU
Oct 15, 2013 9:28 pm EDT
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Wow...Great stuff and power to the people...You guys all saved me and after this I have made a mental note to always return here to check before I buy as well as Posting my own findings...The question remains...How is it that there is no control over such deceptive and down right criminal operations? At the end of the day this is theft in it's most cunning of methods. Is there no measurement of quality control with such aspects of deceptive advertising? As consumers and honest law abiding citizens we deserve better, afterall, is this not why we pay our taxes to the businesses/governance to establish fundamental laws that are to serve and protect our countries best interest?

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RosBarbie
Perth Metro Area, AU
Oct 03, 2013 7:18 pm EDT

I was so impressed with the TV ads that I almost picked up the phone to place an order. Thanks to this blog I have reconsidered my decision. I wonder if Stonedine read these comments...it can't be good advertising for them. Thanks to all for your informative comments. I will stick with my Scanpans.

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Lcmk
Newcastle, AU
Sep 21, 2013 3:22 pm EDT

I was about to order bad customer service and product they can have it.
Thanks

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stonedine fry pans
old junee, AU
Sep 14, 2013 10:51 pm EDT

I also purchased the saucepans and frying pans which where not cheap and the firpans i bound to be the worst the coating on the inside began to fade off and i again only used plastic or wooden untensils on the i also have the handles coming loose on a couple of the saucepans i would never suggest to anyone to purchase them.

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Andrea28
Perth Metro Area, AU
Sep 09, 2013 5:27 am EDT

Could not agree more ! Worst cookware ever I have to coat my pan with oil everytime I use it and even then I couldn't get my pancake out of the pan :/ they best be taking it back or ill be going to consumer affairs that's for sure !

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doza34
Geelong, AU
Sep 05, 2013 7:19 pm EDT

Hi From Australia thanks to all that have taken the time to post their comments I too was ready to purchase the stonedine pans and after reading Debs experience and all the other posts it stopped me from buying them thank you for posting your experience with using them I was going to buy 2 sets one for me and 1 for my daughter cheers to every one for their comments and I thank you Steve

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juancuervo
, US
Aug 06, 2013 1:36 pm EDT

Thank you for sharing your experience. Almost made a terrible buy.

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Nzulu
, NZ
Jun 27, 2013 7:28 pm EDT

I have just phoned the Stone Dine number to get a price because their ad does not show it. The person who answered said all the lines were busy and asked for my name and contact number as they would call me back. I refused this request and said I would call again but she said it would not be any different which indicates to me the lines are not busy, they just want your information. I said all I wanted was the price but she did not have it. This is a very strong warning to anyone who is contemplating purchasing this product...DON'T! To show such a very long advertisement and repeat the same things over and over again and yet leave out the most important information viewers need to make an informed choice is tantamount to false advertising. If this company was selling a product that was genuinely as good as they say they would not have to hide behind this screen of secrecy. Beware of buying a pig in a poke!

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Mikster
Cawongla, AU
Jun 24, 2013 6:23 pm EDT

When I see so many negative comments on a product, it immediately negates any positive comments as they have probably been posted by staff associated with the company selling the product anyway.

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fenleysue
Sunnyvale, US
Jun 07, 2013 10:21 am EDT

I love my stone dine. We use them daily and my chef husband just loves this set. So much so we are sending a set to our son. The only problem we have encountered is that the handles become loose and need to be retightened. We have had our set for over 2 years and no signs of flaking.

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NightCreature
Adelaide Metro Area, AU
May 29, 2013 1:58 pm EDT

As a young mum I cook meals everyday on a daily basis and most of the meals are made for my child as she now at the age where she can eat the same things as I do. I lately for the past few weeks have been watching the commercials on the Stone Dine and those those other cookware commercials. It looked and sounded so fantastic as it is something you can cook foods fat free without having any harsh chemicals going into my body as well as my child's body as she doesn't need to have any unnecessary fats and harsh chemicals in her body so I thought as a responsible parent thought this would be a good cookware to use to cook healthy meals for my child. So I have been going on the web, did some researching, looking at some reviews and to see if they have a price on the website on how much they are going to cost as the commercial never shown the price on the TV. I also call there customer service number to get info on the price and more details about the Stone Dine but didn't get there answer I was looking for nor never got told what the price was, so I hung up and research on the Stone Dine some more. It was only until today I came upon the other reviews of the Stone Dine and the other cookware products being shown on TV. I can say I am glad that after reading all of your negative comments that I was glad my gut instinct was 100% and never chose to and never will order any of those ever. I am happy to stick with my tiny little stainless steel cookware with less fat, easy to clean and no harsh chemicals in them, oh and as well as never breaks/falls apart. Thanks for saving me money and from getting con!

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Harvs67
Mt Bundey, AU
May 26, 2013 12:35 am EDT

Thank you very much for saving me a lot of money, i too was about to buy this product but after reading these comments i will not be bothering.They are advertising these full on on foxtel but never give the price, only a free pan worth $185 and a dicer thing that looks like it came from Ktell in the 70s.

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Mony32
Warrawee, AU
May 16, 2013 8:21 pm EDT

Fantastic reviews thank you everybody. I was about to order the set as have seen the ads in Oz so many times and they look so great and the long warranty seemed too good to be true. Great that you've all taken the time to detail your individual situations so from the poor service end to the bad performance reviews, you have definitely helped me make up my mind - well done ladies!

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Nelson Lovejoy
MOuntian View, US
Apr 23, 2013 3:00 am EDT

i was thinking about ordering a set for my significan other but reading people's nightmare problems, i changed my mind. there are a lot of good pans that has been on the market that has been proven good so i think we will stay with them. she loves to use cast iron as her mother and her mother did. food tastes great in a cast iron skillet and the skillet will last forever if you keep them seasoned well.

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SI Kiwi
, NZ
Apr 20, 2013 7:41 am EDT

I have just read all complaints about stonedine i won't be buying, just watched on TV 17minutes of "BULLS**T"

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Industrial chemist
Epping, AU
Apr 01, 2013 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have used Pyrex glass cookware whenever possible. It is essentially chemically inert . No nasties are going to leach out of the container under any conditions. of course do not use lead crystal glass under any circumstances for food preparation.
Cleaning up after a sticky burnt roast or baked pasta dish is easy .
Fill up with tap water and a teaspoon of caustic soda (sodium hydroxide) place in oven close door as a safety precaution protect your kids and pets.
After a few hours you will find the toughest of baked on residuals can simply be rinsed away and cleaned with a paper towel. This is a low energy non toxic solution to this problem.

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hinni
Carrollton, US
Mar 16, 2013 12:13 am EDT
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All the complaints I read concerning replacements let me think of distributors who sell goods made in China. Most of the chinese producers only sell after receiving an order. Usually these orders will be paid in advance via L/C or T/T meaning the customer has to finance the shipment in advance. In order to save freight costs you have to take at least a 20 or even a 40 ft container depending on the weight or volume...

I guess they have to finance at least 50 k USD for a shipment in advance. Production time including arrival in the US will be approx. 10 to 12 weeks.

In most of the cases replacements of spare parts are something where chinese corporations don't care. You have paid in advance for a very cheap price. In most of the cases customers have to disassemble the products by themselves in order to fulfil service.

The complaints written here tell me that there is a corporation who is facing all the difficulties with asian business without having the money to stock the goods and finance shipments or replacements. Making money the fast way doesn't work with China.

You have to be in a good financial situationand you have to know what you do.
Obviously Stone Dine doesn't...

All this

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Papaling
, US
Feb 24, 2013 6:15 pm EST

I purchased a ceramic set from Target
I didn't expect much, but its working great
It's a white ceramic coating but I forgot the name
I've had it now for three months and no problems

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072838
, US
Feb 24, 2013 4:31 pm EST

My husband and I saw the stonedine ad on tv and were very impressed with the product. We called the phone number on the screen to get info on the price and how big the set is. We got a "HUSTLER" on the line who would not tell us what the price was but kept telling us what we will receive as bonuses and how marvelous the product was. We decided not to continue with the conversation but he would not let us go, asking us where we would like the merchandise to be shipped. WE finaly tolf him that we were not interested and that we will hang the phone up. As soon as we hung up he called back to say that we were disconnected and where we would like the merchandise to be shipped. My husband told him that if he called again we will press charges for harassment. I do not understand how a company like this one stays in business after all these complaints.

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GeriGirl422
Jessup, US
Feb 17, 2013 1:28 pm EST
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We purchased the set back in Dec 2012 and we are DISGUSTED! The large pan is not even used that much, and it is covered in scratches. We use ONLY the utensils recommended and have washed the pan exactly as stated. POOR QUALITY! DON'T BUY THIS!

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toya2205
wagram, US
Feb 15, 2013 1:53 pm EST
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stonedine has gone into my account two times in one week an I haven't even gotten any pots yet, so yes I am very up set when u call them no one picks up

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Richard Brown 42
Bastrop, US
Feb 13, 2013 9:56 am EST

My wife and I were about to order, however after reading all the negative reviews on the Stonedine compliant board we decided not to buy. Someone said this product was manufactured in China. That alone is reason not to purchase. We have purchased other products made in China and they have been poor quality. When a manufacturer begins changing names every few years there is obviously a reason behind the name changing and that reason isn’t for providing a well made product.
Thanks for the reviews.
13-Feb-2013
Richard and Doris

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OldArnie
Doveton, AU
Feb 02, 2013 3:23 pm EST
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I am amazed at all this negativity from Australians, and to a lesser degree the Americans (who seem to follow like sheep) but with Aussies that don't do more research about products sold on TV.
The brand StoneDine in Australia is sold by "BrandDevelopers" and is the name used for the original brand "StoneLine" from Europe.
I have bought several products through BrandDevelopers and found their Customer Service to be very, very good. The infomercial clearly states the reasons for Non Stick products being changed (by law) away from Teflon type coatings because of the way Teflon is affecting the health of people and can be found in the body years later. The argument that Stone is a coating and as such can come off over time is correct as any coating on any product will deteriorate over time. The small particles of stone are to prevent food from sticking but are bonded to the surface with an unknown bonding agent, and its the quality of this agent that is causing this complaint, not the company that sells the final pots and pans.
Someone either here or on another board complained about the stone being tiny bits, but can anyone imagine the cost to machine a solid piece of stone to fit a saucepan.
Please get with it people and make your own decisions to buy or not buy this product based on your own individual research and not from one or two people upset by their own experience of the product or their dealings with the customer service of the company they dealt with.
Use your brain and ask if you can purchase just one pan to test for yourself, and for Aussies remember that in Australia you are protected by the False Advertising Act if a product dose not do what it is advertised to do.

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Gourmand
North Hollywood, US
Jan 29, 2013 3:30 pm EST
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My girlfriend purchased this set and it is nothing more than Chinese junk! Poor quality at best, it does not perform as advertised. The exterior discolors badly with repeated use and even after being seasoned as directed it is not totally nonstick. My cousin is an head chef at a major restaurant, I asked him to try the product. He did and his verdict, send it back and dispute the charges. My girlfriend did just that and her bank reversed all charges. She also told them that if they wanted their crap back they would have to send her a prepaid mailing label. If you need good cookware shop American or European, don't buy anything made in China. Cast Iron or good quality stainless/copper work much better.For the person who wanted a wok get a traditional hand hammered one from an Asian store.

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CMason
Roper, US
Jan 26, 2013 1:59 pm EST

I too was about to be suckered into buying these pan. Thanks again

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Bunch
, CA
Jan 23, 2013 1:24 am EST
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I was browsing the internet to buy another set as a gift and stumbled on this site.

I've got to say I'm really surprised by the negative comments although people only tend to post when they have a problem. My 8 piece Stonedine set has been used daily for the last 9 months and I'm still really happy with it. I do however take care of my things. I know of several families that put pots and pans in the dishwasher even when the manufacturer says not to but do it anyway to save time. Or they use far too high temperatures when many modern pots & pans have much better heat transfer and don't need the high heat.

Many people these days have become so used to disposable products that they feel they can abuse anything, throw it away and then complain, saying it's not a good product. My parents were raised during the great depression and learned to take care of their things. I'm taking care of my Stonedine and it's working out just great.

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GrayTwinkle
Houston, US
Jan 22, 2013 10:45 pm EST

Thank you all for your honest feedback. I was skeptical because of the "simulated" testing during the commercial. I don't intend to purchase the StoneDine cookware. Previously, I tried the Orgeenic ceramic pan which easily scratched within weeks even after very careful treatment. I do not want to make another mistake. Thanks again!

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roost17
Surrey Hills, AU
Jan 16, 2013 7:26 am EST

For all those in Australia please lodge a complaint with the ACCC, as it is unlawful to not advertise the full price of goods for sale (eg you cant say $xxx and then when the consumer signs up say oh there is also a management fee as well ) so if the infomercials don't give full price they should be fined / banned

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BensKat
Rochelle, US
Jan 13, 2013 4:47 pm EST

I am SO glad I read all these posts before ordering the Stonedine set! I would be willing to pay $300 (in payments) for a set as good as these looked in the infomercials since I love to cook, but, like most of you, I can't afford a $300 mistake!
Thank you all for the information!

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donnyinalaska
Juneau, US
Jan 12, 2013 2:04 pm EST

what they tell you in their t.v. commercial is that the pans are magnetized to distribute the heat better...
BS... heat is a magnets enemy, it will destroy any magnet.
research their points with your own experiments, besides, thats a proven scientific fact.

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saintnash
Roswell, US
Jan 06, 2013 1:40 am EST
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I have been in the television commercial business for 30 years and I will state without hesitation that television station owners, managers and news-people are mostly the ### of the earth. Seriously...I've met hundreds of these people in my 30 years of video production and all I feel is ashamed to have been a part of that industry. I have abandoned all contact with television stations for two years and am happier than I ever was producing commercials.
Now for the warning to America:
Quit buying things advertised on television. I mean everything. Automobiles included. If a product is advertised on television you are paying a 20% fee to cover the television advertising without even knowing it. Always look at Internet reviews by actual buyers of products. You will get valuable tips as to why a product is good or why it is junk.