SmokeDepot / warranty
This company sells products other than smoking related items, but my experience is with a roll your own electric injector machine. The website states that they offer the "best warranty in the market", in that they either repair or replace the machine rather than having to return it to the manufacturer, which may be located in another country, likely in the middle east. What they do not tell you in the "up-front" warranty statement, is that you will have to pay to ship the product to them for repair/replacement, PLUS, include $12.50 for them to ship the replacement back. The complete warranty statement is available on the website, but its obscured, & is very tiny print. Unfortunately, I did not find the info until after the machine I'd ordered arrived, the SuperPackerLE, stopped working the very day it arrived after rolling about 20 ciggs. Another issue with this so called superior warranty, is that it allows only 3 days to activate the warranty, also, customer service options are as obscure as the warranty info is.
I've ordered many products on line, this is my first unsatisfactory experience, & the first time I've been required to pay all return shipping fees. I would suggest CAUTION when dealing with this company.