Skycom Courier Dubai / Unprofessional Mismanaged Courier
Every time we request a pick up from Skycom Couriers in Dubai, we receive at least 4 to 5 calls from the company asking for our location. This despite the fact that we have a corporate account with them. Despite asking them repeatedly to organise themselves better, they have instead barked back at us with impolite answers to defend their lack of planing and organisation.
On many occasions, their courier lands up on the door and says he has no time to write down the address on the Airway Bill as his duty timings are over (Name: Shibu). Once when asked why he bothers to come for a pick up when his duty time is over, he started arguing and being rude. I personally tried to complain to their Supervisor... who hung up on me. When I tried to call back, I was told she will call me back... and she never did (Name: Mariah).
I tried sending an email to their management. That too went answered and unheeded. Their General Manager (Mr. Basim) never receives or returns calls.
A shipment has been lying on my table for the last 4 days and despite two pick up requests (# 324368 and 323882) made on two consecutive days. The problem is that their couriers keep calling us and asking for location and no one seems to turn up. when we complain about the same, they make us pay for it by not picking up our shipments. So much for their service.
Now we are stick with prepaid courier coupons we cannot use. And Skycom Courier in Dubai company is refusing to refund our coupons and also not picking up our shipments. Despite all efforts to being our predicament to the notice of the management, we have failed.
I therefore use this forum to express my outright disgust with such a badly managed company and use my bad experience with Skycom Courier in Dubai to warn other people to stay away from this ill-managed and totally disorganised courier.