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I leased a new car that had a trial sirus radio subscription. Before the trial period ran out I called to continue service and was talked into a lifetime subscription. I specifically asked if the lifetime subscription was transferable to a new vehicle since the lease was only 3 years. I was told that not only was it transferable but that I could have upto two additional radios covered under this livetime plan. The cost savings was pointed out to me and it was a no brainer. My car was totaled and I leased a new one. When I went to transfer the subscription to the new vehicle I was told that it was non-transferable and that they had changed that policy. After explaining what had been told to me by their representative, they agreed to transfer the subscription to the new vehicle. They did but then a billing mistake caused Sirus to stop service. I called to have the signal reinitiated and this time they told me the only way they would transfer was to pay an additional $75 for a one time transfer. I am an attorney and see this as being a clear case of consumer fraud. I am looking for additional consumers who were similarly misled to join me in a class action against the company. You may contact me Peder K. Davisson at [protected]@davissonpa.com or [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
Before our Sirius Satelite radio subscription had expired (at the end of 2010), we called customer serice and negotiated a new package and rate for the forthcoming year. Their renewal rate was about $265 for another two years, but we negotiated a lower one-year package price of $100. I called and spoke with the billing department directly to make sure that they would bill the correct amount--just over $100 for one year of service--to the correct credit card. I received a confirmation while I was still on the phone for both the total charge and the credit card number. A few days later, Jan. 3, 2011, I checked my Sirius billing account, and discovered that not only had they gone ahead and renewed the account for an un-authorized 2-years, they had also billed the credit card over $300 -- $35 over the 2-year-plan quote we had received via email in mid-December, and over $200 more than the invoice I had approved and supposedly paid for only three days before. After another hour on the phone, I got a serivice person to fix the billing error and refund the difference between the quoted price and the actual bill, but I can't help feeling that I was still being scammed.
I have the sense that they try this scam on everyone--overcharging wildly on the off chance that many people will avoid the time hassel of a confrontation and just pay the inflated bill.
Please read attached letter I wrote to Collections Company of America~March 23, 2009
Collection Company of America
Client Reference # 1-[protected]
Agency Account # 11-[protected]
Cc; CEO Mel Karmazin/XM Radio
XM Radio listencare@xmradio.com
Reference to Radio ID- LGR580CT & Radio ID-NMHE808M
Reference to my account with XM Satellite Radio and the balance in question of $37.83.
As it states in your letter received and dated March 10, 2009 I have 30 days from the date received to dispute this debt. I am disputing it. I have contacted the XM customer service several times about this account, the first time was to cancel my membership on 10/26/08 confirmed with their confirmation number 1-3GMCS14 when I received my renewal notice showing my account was due again on 11/16/08. I thought the account was cancelled. Then I received another due bill, I then phoned XM Radio customer service again and cancelled my account on 11/11/08. Another bill came to me and I phoned in and spoke to Stella at [protected], the XM Customer service and she said the account was closed. Then in the month of February 2009 I received another bill so I wrote an email to XM Radio explaining this chain of events again to them.
I am providing you with the documentation to view, it comes down to this, I cancelled the XM Radio account and confirmed that with a confirmation number on 10/26/08. It is their issue that they cannot keep records of what was confirmed and then keep charging me for their mistakes. I was responsible with the account and cancelled it 3 times in a timely manner. I expect this bill to be zero balance and closed as promised by XM Radio’s customer service representative on 10/26/08. I will hope with this letter you will be able to correct this gross mistake with XM Radio, not to mention my valuable time and the unneeded stress it has caused me.
Thank you,
Jeri Graves
P.O. Box 552
Twain Harte, CA 95383