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Shop Dani / reimbursment of charges

1 990 grove st Ste204Evanston, IL, United States Review updated:
Contact information:
Phone: 888-747-3264

my daughter whois 12 yrs old ordered a peice of jewelry om april 23, 2009 for a charge of 9 dollars on my debit card without my knowledge. Ithen had two charges of 68 dollars added to debit card for fist two months. i called company when i became aware of charges 4 days later.was told to refuse merchandise which i did. Iwas told that my account would be credited in7-10 days. 14 days later called because i did not receive credit was then told it could take up to 30 days to be credited. waited 32 days still no credit called again told they were going to resubmit credit and i should receive it in 5-7 days .waited 7 days still no credit called again said creditwhent thru the last time on june30th it would be posted in my account within 5 days. today is 5 days and i have still not received credit . it has been over 70 days that they owe me145 dollars. please help me . thak you linda hampe 143 divison st #3 new bedford, ma [protected] lindylu626@aol.com

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  • Cs
      16th of May, 2009
    0 Votes
    Shop Dani - Unauthorized Charge
    Shop Dani
    Athens
    Georgia
    United States

    I ordered a $9 piece of jewelry from Shop Dani and instead received a charge of $68. I did not approve this additional fee and I was not informed from where it came from.

  • Fr
      7th of Aug, 2009
    +1 Votes

    The same thing happened to me. I ordered the same $9 jewelry, and they sent me two necklaces and charged me $68 for the other one when I only ordered one, I sent back both of the products, with one unopened and I have yet to receive my money back. It has been about 3months now going on 4. If anyone else has experience this, I say we file a class action suit against Shop Dani and the Bank that allowed them to do such criminal activities.

  • Ca
      8th of Aug, 2009
    0 Votes

    Same here, but they sent me 4 additional pieces within 2 weeks and charged my card over $350. I sent all of them back 2 months ago but have not yet received credit to my account. Consequently it cost me an additional $320 in overdraft fees for a $9 piece of costume jewelery. When I contacted them originally they directed me to write return to sender on the packages and I would be credited within 4-6 weeks. I strongly suggest getting a tracking number and/or delivery confirmation. They claim that they have a HUGE warehouse and they can't find the packages. This morning I called and when I was told it asked to speak to a supervisor but was told there wasn't one as it is Saturday. If they are moving that much inventory, and ripping off that many people, I can't imagine they don't have at least one supervisor answer the phones for all those irate victims. I will be calling the BBB on Monday to inquire if there are any laws stipulating a time limit on issuing such refunds. I would love to be at the top of the list in a class action suit. I will let you know...

    DO NOT BUY SHOPDANI.COM! DO NOT BUY SHOPDANI.COM! DO NOT BUY SHOPDANI.COM!

    DO NOT BUY DANIELLE JEWELERY! DO NOT BUY DANIELLE JEWELERY! DO NOT BUY DANIELLE JEWELERY!

  • Ch
      24th of Aug, 2009
    0 Votes

    Same thing happened to me. Fortunately I keep close tabs on my accounts so I was able to catch this immediately. I returned the jewelry. Kurt who answered at 1-888-shp-dani said the jewelry was received, that I had cancelled the account and my credit was submitted for refund but it takes 30-60 days for it to happen since they do it in batches. He said I should receive it by the end of this month or mid-September depending on the batch.

    I informed him that there are a huge amount of complaints on the internet, people threatening to go to the BBB & Attorney Generals Office about it and that there is no where in the first purchase where it says there will be any future fees for their jewelry. He said he didn't know anything about the complaints and assured me I would be getting my money back soon.

    Will keep you posted. If I don't see anything by mid-Sept, I will call the Attorney General & BBB myself. I must agree, this is uncalled for. Not cool Shop Dani. If I were "Dani" I'd be embarrassed!

  • Ch
      24th of Aug, 2009
    0 Votes

    http://www.bbb.org/chicago/business-reviews/posters/peel-in-evanston-il-36000239

    Hey Twitter aka Dani...

    maybe you should google shop dani and read all the reviews... nothing but negative stuff about this place there dude

  • Je
      5th of Sep, 2009
    0 Votes
    Shop Dani - Will not send me my refund of $136.00
    United States

    I ordered some jewelry for $9.00 on a trial basis. Shop Dani started sending me jewelry every two weeks. I called to cancell, even was given a cancellaition number. I returned the merchandise as I was instructed. I have been trying since May 2009 to get my refund, . Every time I call, they say I will have it in 10 days. Here it is September and I still have not recived my refund.

  • Je
      12th of Sep, 2009
    0 Votes

    I got this from another poster today. Worth a try!

    I too bought into the jewelry. I am the worst of the lot. I did not read the fine print and received a total of 15 pieces. I loved my $9.00 piece and it was worth what I paid for it. After that, I kept receiving pieces. I went online and then read the fine print on anothe page to see that it was a membership at @68.00 each. I was now receiving pieces every two weeks, sometimes twice a week. I called and cancelled at the 6th additional shipment and asked about returning being told to return for a full refund. I kept getting shipments. After another 3 shipments I called back and was told that I had not cancelled my membership. I cancelled again. I was told that another 5 pieces were already released to ship and could not be stopped. I returned everything. they received it on august 12th. I have been calling and calling. I get told that it takes one to two billing cycles for the credit to show up...I used my debit card. I called my bank who says at the most it takes 5 days, however it should not take that long. I became angry and found this site on September 10th. After reading each complaint I said not me. I will not be taken and I wonder if the owner knows that his customer service team is treating customers this way. I like to give everyone the benefit of the doubt. after fully looking at this site I discovered that shopdani.com is owned by Brian Dale of Peel Incorporated. He can be emailed at briandale@peel.com. I also went to the BBB site and found the Peel, Inc phone number. It is Phone: (847) 424-0954. In my case it was late and after housrs. They have a name phone directory where you type in the first 4 letters of the first name of the individual you wish to speak to, and then press star. Of course I entered the first four of his name and I got his voicemail. I left a message requesting an immediate call and left my home and cell phone (I had a doctors appt the next day). On September 11th, we were on the way to the doctor and my cell phone rang. His company customer service manager, Jennifer called me. He had forwarded my message to her. she was glad to hear from me because they had no idea that people were being treated like this and agreed that it is unacceptable. She could view every time I had called and who I had spoken with and was going to discuss this with the customer servie manager at shopdani.com. She can be reached directly at (847) 424-0954, ext. 18. she immediately went in and credited me for the full shipments as we spoke and requested that I give it 72 hours to credit to my account. she asked that if iin 72 hrs it did not credit to my account that I call her back. Today, September 12th, I checked the bank and the full credit amount was posted to my bank acccount this morning. If more people researched how to contact the main company you might get results. Please contact Jennifer for results and maybe we will see a turnaround at shopdani.com!
    Sincerely,
    Cathy Wright

  • Sh
      17th of Sep, 2009
    0 Votes

    I am sooo frustrated! I saw the ad for jewelry for $9. I went and ordered a yellow citrine pendant, and felt so so about it when it arrived. The chain specifically is too thick for my liking. I was surprised when I got another piece a week later. So I thought, well it's only $9, I can afford this. 4 days later I received TWO more pieces. I called and canceled immediately, and then took a look at my credit card. These other pieces aren't $9 they are $68! WTF! These necklaces aren't worth anywhere near that. So I go back to the website, and I dig through the whole site and finally find that by ordering the first $9 piece, it signs me up for a club where they send up to 4 pieces a month and charge you $68 per piece. So I sent three pieces back in April, call in May to find out when my credit card will be refunded, and they tell me it takes 1-2 billing cycles to be refunded. Sure didn't take more than 30 seconds after I ordered to bill me though. So I wait the two billing cycles, call back and they say they didn't receive the jewelry till the end of May. It took over a month to be returned? Sure, whatever. So I waited one more month, and on 8/13, Ralph told me the charges would be posted in 7 - 10 days. I wait. On 8/25, I call again. Jill tells me they will be posted in 48 - 72 hours. 8/28, two charges have been refunded. I call again and Dimetri tells me the third charge will be posted that day and he will send a confirmation email. Surprise! Doesn't happen. 9/15, I left a message, offices were closed for some reason. Today, 9/17, Alex tells me the third piece I sent back was never received! None of the other people I talked with said anything about the missing third one, even though I mention three pieces every time I call. So now I'm sitting waiting to hear back from Nia Gordon, the manager. How many times will I have to call before I actually hear back? I'm calling every day now, this is ridiculous, or tomorrow I'll save myself some hassle and call Jenifer at (847) 424-0954 X18 as the previous poster suggests.

    Good luck to all the other people in my situation.
    Shelly

  • Pe
      7th of Oct, 2009
    0 Votes

    I had similar experience. Before I had even received my $9 trial peice to see if I liked it, two more shipments were sent out and charged. I ended up with five full price peices. I contacted my bank to stop further charges from the company, not trusting their word on canceling my subscription. The bank put a stop payment but warned me that sometimes companies (and Shop Dani had done so in the past) can get around those and my only true protection from further charges was to cancel my card and get a new one issued. I thought surely a stop payment would be enough - I was wrong, another $68 charge came through.

    The bank customer serice person also very kindly suggested I talk with the fraud unit. The bank's fraud unit was very familiar with this company by name - however they also were very helpful. They directed me to return all items with tracking verification. My debit card carries the Visa logo and comes with some protections because of that. The bank made me wait 30 days for my refund. After that when the refund did not arrive, the bank verified the tracking receipts. They then credited my account the full amount of the refund due me (as well as some overdraft charges that resulted from sudden charges of $68 multiple times)... Now the bank is going after Shop Dani to get the refund $$ based on the Visa regulations and I was relieved of further headaches in dealing with this company. I had not expected this help from my bank but now I know at least to ask, it can do no harm.

    Peggy G.

  • Wh
      6th of Nov, 2009
    0 Votes

    Something similar happened with me.
    I ordered 2 necklaces and cancelled my membership 5 minutes later. A month and a half later, an $89 charge shows up on my bill! I called, no one answered, so I left a message to refund my $$ since I cancelled and it was unauthorized. Today, (4 days later) there was ANOTHER $89 charge!!!

  • Mk
      16th of Nov, 2009
    0 Votes

    This has been THE BIGGEST NIGHTMARE ever. They have charged my credit card three times for this crap...its VERY VERY low quality jewelry. I have called and cancelled and told 3 different times my refund will be coming. All this for 9.00 jewelry that cost all of 2.00 to make! Total rip off!! This is going on 90days...and get this people one of the boxes of jewelry they sent me was EMPTY AND I WAS CHARGED FOR IT. How can they still be in business?????
    melissa

  • Sc
      19th of Nov, 2009
    0 Votes

    Please report this to the Federal Trade Commission! FTC.gov. The government is working on getting rid of these fraudulent companies, but they need to know about them! Companies like shop dani are dispicable, but they will continue to scam people like us if all we do is complain about it and don't take any action.

    I too had a similar problem: bought a reasonably priced peice of jewelry, which I NEVER received, though I did receive the the "membership" piece, which I promptly returned (they charged me $89 for it) and have not gotten my refund. I managed to get a hold of the company once, and they told me they never received the returned item. I know for a fact that that's a lie because it was returned via UPS, who tracks EVERYTHING, and assured me it had been received on 10/27 at 2:32 PM. I haven't been able to get in touch with them since speaking with UPS. After reading some of these comments, I called to police, who directed me to FTC.gov. PLEASE report them! We may be screwed ourselves, but at least we can get the government working on this and get them shut down!

  • Sc
      19th of Nov, 2009
    0 Votes

    File a dispute with your bank. They should be able to get you your money back. Also, please report them the the Federal Trade Commission (FTC.gov). I called the police and that's what they told me to do. When filing the dispute with your bank, be sure to have as much info as you can, like dates of transactions, when you returned the jewelry, etc. My bank was very helpful and understanding.

    There are A LOT of these regarding this company. You WILL NOT get your money back unless you take action. Don't bother calling them. Shop Dani is a scam and they won't give you a refund. I've seen complaints from May that haven't been resolved.

  • Cr
      21st of Nov, 2009
    0 Votes

    Crap I have the same issue... I just cant get my money back. They say they are going to refund it and still nothing.

  • Cr
      21st of Nov, 2009
    0 Votes

    I did not get a cancellation number. They give everyone a different story.

  • Cr
      21st of Nov, 2009
    0 Votes

    They are giving me the run-around.

  • Le
      23rd of Nov, 2009
    0 Votes

    Two years ago I made the same mistake so many others have--I signed up for Dani jewelry, not understanding the terms...My bad on that. However, once I figured out the scam, I immediately cancelled the account without issue. NOW, two full years later...I get an $89 charge on my visa from them. ????
    I called my bank to dispute the charges, but of course, that can take two full months. I have also called ShopDani about 30 times this morning and have left 6 messages. Of course, I have not received a return call. I filed a complaint with FTC.gov as was suggested by someone who posted before me. I also plan on filing with the BBB as well as the BBB Online. Anywhere else I can post my issues with this company, I plan on doing as well.
    Not only do they not make clear the terms of service, their jewelry is so cheap and ugly, it must be made in someone's garage by middle school children. What a farce!!!
    SHAME ON YOU SHOP DANI...It is people like you running scam companies like yours, putting out shoddy merchandise, with virtually NO customer service that makes people wary of shopping on the internet.

  • Vb
      24th of Nov, 2009
    0 Votes

    I had a similar problem, but I actually read the terms and conditions and knew about the club and additional charges. I thought I has it covered because I called the same day I ordered my $9 piece to cancel my "membership" so no charges would go on my card... they still charged me another $68, but this was in 2008 and somehow I was able to call and talk to a person right away and within 2 days they credited me back the $68, and I have heard nothing from them since.

    Today, for no reason at all, after a year of no contact, a mysterious $89 charge shows up on my card... odd that. I got the same run around when I called, with the answering machine and no one calling back. What I did was immediately call up my credit card company and report the charge as fraudulent. That seems to have solved the problem and I will not be paying the $89.

    See below for the email thread I had with Dani.com, and also for some good, specific contact information for all of you still waiting to get your refunds... bet they never thought I would still have my original cancellation e-mail!!!

    surprising how promptly they responded, but suspicious how there is absolutely NO explanation!!!


    from Brian Dale
    Beverly Simmons
    to:
    date Tue, Nov 24, 2009 at 3:06 PM
    subject RE: Cancellation Confirmation

    hide details 3:06 PM (1 hour ago)


    Dear Customer,

    Your refunds have been processed and should show up on your statement within 72 hours. You will also not receive any more shipments.

    Brian Dale
    President

    ---
    Brian Dale
    briandale@peel.com
    http://www.peel.com
    847-424-0954

    From:
    Sent: Tue 11/24/2009 1:08 PM
    To: CustomerService@shopdani.com
    Subject: Re: Cancellation Confirmation

    Why is there a charge on my credit card from your company for $89.00? I have clearly canceled and have not bought anything from you in a year. You never return phone messages left on your automated system. I have reported the charge as credit card fraud.


    On Mon, Dec 1, 2008 at 9:32 AM, wrote:

    Dear Ms. xxxxx, we greatly appreciate your business. Per your request your account with Shop Dani has been canceled. A refund has been issued to you in the amount of 68.00. This will go back on to the card with which the initial order was placed, and should reflect in your account within the next 3-5 business days. You will not receive any further shipments or billings from us. Please do not reply to this email. If you have any questions please feel free to contact us at: 888-SHP-DANI. Your confirmation number is:

  • Da
      25th of Nov, 2009
    0 Votes

    Please file a complaint with the Federal Trade Commission, Better Business Buearu and your bank. I have just done this today. This is the only way I know to try to stop them.

  • Mv
      27th of Nov, 2009
    0 Votes
    Shop Dani - charged after a year
    Williams
    Nevada
    United States

    I closed the account in Oct. of 2008. Today Nov. 2009 I find a charge of $89.00 on my account. Having alot of trouble reaching anyone to get my money back. This company really is terrible!!

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