Menu
CB Animals and Pets Royal Puppy Kennel No papers / no shot record / won't return calls
Royal Puppy Kennel

Royal Puppy Kennel review: No papers / no shot record / won't return calls 1

H
Author of the review
7:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am so disappointed in myself for not reviewing these complaints before I spent $2200.00 on a puppy for this couple. I paid for the puppy in 3 payments, and the last payment was a post dated check for the following Friday. They let me take my puppy, but I agreed to return for the papers in a week after the check cleared. I began calling to make an appointment to pick up the check, and after 4 voicemails roughly 3 weeks, nothing... I end up calling on Easter Sunday afternoon, expecting to leave another message but Cindy answered. She was very nice at first, until I mentioned the papers... She said I didn't purchase my puppy with papers" and that she had my "signature" proving so... -'then she began scolding me for disrupting her family on Easter, and abruptly hung up in my face! Granted it was Easter, but I was calling a business phone number ...well, it's been a full week, and no return call. I emailed Cindy apologizing, and asking her to call my husband as I did not want to upset her any further. I don't know my puppies birthday, nor do I have any shot records... She was lightly ill, but seems better now. My situation isn't even close to what I see others have experienced but I am not letting this go. How many others have they and will they continue to scam? I'm beginning to wonder if she is even pure bred... The puppies on the sight are not the puppies you see when you get there...

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
Add a comment
L
L
Lisa Sanda
Glendale, US
Oct 27, 2014 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Trust me you are not the only one. These puppies are not correct that's why they do not have papers. They have lied and cheated so many people. I to wish I had seen this before buying my puppies. And it doesn't matter when you call she hangs up trust me she did the same thing to me and it wasn't Easter.