Royal Elite Vacation Club / News Letters
Dear Royal Elite Members,
My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels.
There are some members that purchased their memberships before Sandos Hotels took
over Royal Elite in October 2009 that are using this website. I believe they may not be aware of the many improvements that we have done in the company in order to provide a better service. This is the reason why I want to use this opportunity to inform you of all these exciting changes, and also to be sure you got all the contact information.
Please contact me if you have any further questions, or you would like to know more about all the improvements that we would like to share with you.
This is the summary of the most important facts of the last two News Letters we sent to the members' email accounts:
Dear Royal Elite Member,
As most of you know there have been many changes in our Royal Elite Vacation Club over the past few months. Prior to September 28th 2009, Sandos Hotels & Resorts depended on an external company to run our Vacation Club, denominated Royal Elite. When the contract with the external company ended, Sandos Hotels & Resorts took over the operation of the Royal Elite Vacation Club.
The aim of this take over was to provide a more complete service to our current and future members, improve the product within the resort and create a more integrated Vacation Club designed to surpass the existing product. Sandos Hotels & Resorts aims to offer value for money, fun, all-inclusive family vacations; our Royal Elite Vacation Club offers all this, plus the upgrades and benefits of being a Member. At the end of this Newsletter you will find a detailed list of all the NEW improvements for our owners.
There is a Customer Service Department to service all your requests and inform you of how to make the best use of your membership. If you have ANY doubts please do not hesitate in contacting us at the following numbers or emails where a Customer Service agent will be online to help you with your membership;
If you are calling from the USA & Canada: [protected]
If you are calling from Mexico: [protected]
If you are calling from outside the USA, Canada & Mexico:
Sandos Playacar Beach Resort & Spa: (+) [protected]
# 3200 (Customer service / Reservations)
# 3240 (Finances)
Fax: (+) [protected]
Customer Service: cs.[protected]@sandoshotels.com
Our Vacation Club was designed to offer the most flexibility and best possibilities to travel to our resorts and many others all over the world. Some members have considered renting their weeks to friends and family or through exchange companies instead of travelling.
In the past we included RCI and HSI memberships in the Vacation Club package for your exchanges. We no longer use HSI, however, all Members who were with HSI can be transferred to the new exchange company REE (Royal Elite Exchanges – www.royaleliteexchanges.com). REE offers great deals and their customer service is excellent, if you have any doubts please get in contact with them through email or phone:
Tel: [protected] ext 130 (USA & Canada)
Tel: [protected] ext 130 (Mexico)
We have recently received several member cases regarding broker companies, therefore we would like to firmly request for you to contact our Customer Service Department to insure you receive the proper advice regarding your membership status and benefits.
As part of our continued effort in seeking the satisfaction of our clients, we are proud to inform you that you will be able to enjoy during your future vacations, the following improvements:
In June 2010 Sandos acquired the Five Star San Blas Hotel and Nature Reserve in Tenerife, which will now be called Sandos San Blas Hotel & Nature Reserve. The acquisition falls into our corporate strategy to become the most sustainable and ecological all inclusive resort company in the market.
This Hotel is situated ten minutes from Tenerife South Airport and is located on a Nature Reserve. Unique on-site facilities include a multi-media center with an interactive museum to discover the mysterious species, a historical tunnel that recreates the history of the San Blas area from prehistoric times to modern day, a sailing lake, a 27 hole Biosphere Golf Course and a Boutique Spa facility with an extensive list of body treatments.
Beside this, Sandos Hotels & Resorts also has secured land in Cabo San Lucas for two hotels, Costa Rica and Brazil. These are medium term projects that will be completed over the next 5 years. Information will be provided as it becomes available.
In July 2010 we started building Sandos Bavaro Beach Resort & Spa in the Dominican Republic. Completion date will be December 2012. To see 3D renders please visit our corporate webpage sandos.com
For all lovers of Sandos Caracol, we are pleased to announce that we have started the refurbishment of the Sandos Caracol Eco Resort & Spa, 99 oceanfront rooms to be completed at the end of December 2010. They will all be fully refurbished into luxury units for the Royal Elite Vacation Club comprising of Studios, One Bedroom units and Two Bedroom units. For those of you who know the hotel, to the right of the resort on the beach there will also be a Private Beach Club for members ONLY with lounge areas, pools, chill out music, food and drinks.
A new Steak House in the Sandos Caracol Eco Resort & Spa. The Current Steak House called El Gaucho located in the main pool area will be turned into a barbecue chill out café overlooking the ocean with a large wedding gazebo on the beach. The current Disco will be turned into a Large Kids Club.
In December 2009 we opened the brand new Sandos Aqua Park; an area in the Sandos Caracol Eco Resort & Spa designed for children to have fun on water slides and fountains.
In May 2010 we launched our Educational Sphere Auditorium in the Sandos Caracol Eco Resort & Spa. Technology developed by NOAA (National Oceanographic and Atmospheric Association) allows real time readings of sea levels, CO2 levels, light pollution, ozone layer etc to be projected onto a 3D Sphere. The aim is to raise awareness among visitors of how man is affecting the world and how we can all contribute and try and make the world a better place for future generations. The impact of seeing how we really affect the world is daunting and we will be the only hotel in the world to house such a Sphere. Local schools will be allowed to send their pupils for free.
We hope you have been able to gather some useful information from this newsletter that will help you enjoy your Membership. Sandos Hotels & Resorts is totally committed to creating a transparent and honest Vacation Club for its Members. We see great possibilities in this product and will be developing it over time to be one of the best value for money Vacation Clubs on the market.
Please remember we are all here to help you, if you have any doubts please do not hesitate in contacting us!
Royal Elite Customer Service Manager
Sandos Hotels & Resorts