Response Performance Chips / Turbo Pacs Ltd / Unprofessional Workmanship - Damage To Vehicle
Found this company via their website www.responsechips.com and my first instincts told me not to go with them, the website is poorly designed and something seems dodgy. But they quoted me cheap and i was desperate. Took my nissan navara for a dpf removal and was told it could be done on one day. After spending the day in durham i was informed i would have to come back because truth was they hadn't done one before!! - even though they advertise it saying they're the professionals. At this point i was very worried but they were halfway through it was in no state to drive so i had no choice but to leave it with them. They're not a big organisation like real professionals - its two guys sharing a workshop abit like a small lock up garage! I rang the next day and no answer so i went down there on the third day. I was told the ecu would not respond and needed replacing!!
They accepted no liability, it was my work motor so i had no choice but to pay out for a new ecu, they quoted me £1150 including labour and programming so i went ahead.. After fitting the new ecu they tried again to program the dpf off and failed but this time they had the car stuck in constant regeneration mode, it was smoking extremely and when i asked them to put it back they couldn't - their software wasn't capable of backing up original files or they simply didnt trust themselves doing so!!!
I was forced to drive home 80miles in constant regeneration smoking all the way along the motorway.. I took my vehicle to another tuning company who then spent the best part of a whole day working on my vehicle.. They managed to fix all the problems but put it down to poor workmanship and bad programming skills - in fact they said no real skills were used and that response chips had attempted to mask the dpf errors with automated software and cheat me out of £650!!
I gave them my original ecu to look at to confirm what response chips had said in regards to it being damaged - we found they damaged two chips when attempting to open the ecu casing using more than likely improper tools.
I began a dispute and they immediately started to ignore my calls, they must have call screening because they dont answer if i call from my mobile - i sent formal letters no response.. After doing more research i found Response Chips or even Response Performance Chips are not even a registered company with company house. They told me they have been in business for more than 10yrs at their workshop.. I asked for their registered trading name and they said it is Turbo Pacs Ltd.. I searched that company and that is registered but they only began trading on 24/05/2010 so not the 10yrs in business they were boasting!!
It all became clear, two guys from a small lockup making fake websites with unregistered trading names trying to do business off the backs of REAL professional companies.
My car is now running better then ever but with no thanks to them!!
I doubt they will respond, i have contacted trading standards and small claims court but PLEASE stay clear and if you have had a ba experience with their company.. Please state it here so that others can also see what they're really about!!