Postaljobplacement.com / Faulty website and customer service
I paid $70 on 5/15/13 to practice for the postal exam, by 6/2/13 I started practicing their "forms exam" section and begun to notice a lot of discrepancies on this exam every time I took it. For example the question would not match the form in the picture, or the picture would be missing completely. You can't reach an actual customer service agent of any kind with their phone number, nor does anyone contact you if you fill out the "contact us" form for them to respond to you. I asked two different chat agents over an 8 day period, once on June 2 to notify them of the errors I found. Their online chat agent, John, asked me to send screenshots to email@example.com. He said it was the ONLY way to address this issue. I sent several emails with many screenshots of more than one error on two different "form exams" on June 2, no response for a entire week. I talked to another chat agent on June 10th, Michael, and said at this point I now what a refund, due to the lack of integrity and professionalism of their website. Again, he said the only way to process that would be to send the request to the email address I had, they would process it as soon as they got to my email. He stated they get backed up at times. It's now been two weeks. I contacted them trying to follow up, by email, on June 12th and today the 17th. I'm frustrated trying to get my $70 back. Their chat isn't even available on their site now. I have contacted the Better Business Bureau in attempt to urge them to give me my money back. I encourage everyone to avoid this website. There are plenty of free resources online and affordable study books on amazon.com that are much more reliable to prepare for the same exams.