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CB Motorcycles and Scooters Review of PCC Motor / E Scooter
PCC Motor / E Scooter

PCC Motor / E Scooter review: Poor Quality Products 1

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Author of the review
5:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I purchased a 200w E Scooter (Model E200) from PCC Motor in March of this year and had it stop working after 2 weeks of occasional use. The product took 2 weeks to arrive at our doorstep so we essentially only had 2 weeks of the advertised 30 day Warranty left. Upon reporting the problem, i was told to return the product at my own expense which would have costed as much as the original product without shipping! I refused to return an item at my expense with the HOPE that it would be returned repaired or replaced. I was also told after, that I was over the 30 day warranty even though I had only had the product for 2 weeks. I was then told that they would send me parts to fix it myself. I asked for 2 new batteries, a new charger and a controller because I had no idea what the problem was. I was sent the controller only. After receiving the part, I was able to repair the scooter myself only to have the wires pull out of the wiring harness due to poor design (the handlebars cannot be turned more than 45 degrees). After i managed to rewire the harness, the front wheel fell off during a ride almost seriously injuring my grandaughter! I repaired that as well only to have the belt on the motor break!. This is the biggest piece of garbage I have ever seen and anyone looking to purchase a scooter online should be aware that this product is not worth considering. The company will also not honour any of their claims that if your not happy you can return the product (money-back guarentee). BUYER BEWARE!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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bcd3m0n
Kamloops, CA
Jun 08, 2014 3:52 pm EDT

Purchased some rear shocks for my sons 1992 PW50. Their advertisement on Ebay said "ALL YEARS". I received the shocks in 20 days, and went to install them and they did not fit. The top eyehole was too small (10mm), I need a 12mm. So I called PCC Motor and talked to a lady who said I would have to pay for return shipping, which would be refunded, as they couldn't issue a prepaid postage to Canada, no problem. Sent the shocks back the next day. About 7 days later they refunded me the cost of the shocks ($44.40) but no shipping. I called them and they told me they couldn't refund the shipping as they already gave the money to the postal outlet. I then proceeded with a Paypal claim and within hours they refunded the shipping from their to me, but not from me back to them. I called them and they said there was nothing they could do. So I am out $26 thanks to PCCMotor.com.