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over charge

Complaint Rating:  100 % with 32 votes
100% 32
Contact information:
Past Year Tax
New York
United States
This company had me pay $14.99 additional to receive a copy of the tax return I completed via email. After paying it and checking out, I received a message that they would have to email me a copy of it anyway since it was taxes for a former year. I requested a refund of the $14.99 since that had not been disclosed to me before paying, and they refused stating that their fees are nonrefundable. In addition, when I received my tax return via email, there were errors. I recommend that you use someone else!
Complaint comments Comments (16) Complaint country United States Complaint category Tax Services
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N  26th of Apr, 2011 by    +2 Votes
After submitting a complaint to the Better Business Bureau, pastyeartax.com refunded my $14.99. Although I wish they had refunded it before I complained, I am happy that they responded to complaints through other channels when they wouldn't satisfy my complaint to them directly.
N  11th of Jul, 2011 by    +1 Votes
do they have a phone number? they advertise live chat but there is no link, my taxes are now late and I am not pleased with the service.
A  1st of May, 2012 by    +1 Votes
I filed mine over three wks ago electronically and paid 50 plus dollers for the extra services incase of mistakes etc. It should have been here in ten days. I called the irs today they said nothing has been filed period and I cant even access my account for pastyeartax.com!!! there is no phone number period!
N  31st of Oct, 2012 by    +1 Votes

"This business is not BBB accredited."

Business Category

Alternate Business Names:
Taz Tax, Inc.
A  1st of Mar, 2013 by    +1 Votes
DO NOT do business with these people. They absolutely ripped me off!! After navigating their software for waaay to long I finally completed all the entries for my sch c and 1040. I was then sent an email they would review my return and send
it to me via email. When I received it, almost everything was blank except the bottom line profit/loss line. It did not even have my business name or address or anything on it. I sent them an email asking for some phone contact to discuss the problem. I was sent an email stating that it was my fault and that I would need to go back and re enter everything. I emailed several more times explaining the obvious. If I did not input the information how did the program come up with a bottom line figure? After, no kidding 8 emails I could never get a name or a phone call. Nothing but it's my fault and I should start over and put all the figures back in. Now clearly at that point I don't feel comfortable wasting any more time with a firm that can't even call me or even give me their name or gender lol. I sent a final email stating I was going to dispute the cc charge. Their reply in essence was
the online contract I clicked to use their service is ironclad. Even if they are totally wrong they are right and they get paid. They are in New York so taking them to small claims is not practical. I just hope others read this and do not fall in this hole.
A  21st of Oct, 2013 by    +1 Votes
Spent hours preparing my taxes using this website--Paid 90.00 for nothing. My whole return just disappeared. I cannot even log on. What a fraud. Do not deal with this company!!
A  28th of Aug, 2014 by    +1 Votes
I TOO GOT RIPPED OFF BY THIS GREEDY CRIMINALS!!!...I also navigated the software and paid extra to have my forms review by a "so called specialist" and when the PDF files where sent to me via Email they were BLANK...They have no phone number i sent them an email and they never responded bottom line i had my bank CHASE reverse the charge but the Greedy Criminals from Pastyeartax.com told my bank that they had evidence that i had use their service therefore they were keeping the money..my advice to everyone DONT USE THIS PEOPLE THEY ARE ###!!! ...Chase Bank give terrible service their claims department is the worst!...AGAIN STAY AWAY FROM PASTYEARTAX.COM & CHASE BANK.
N  23rd of Sep, 2014 by    +1 Votes
They are RATS, ### HUNGRY THIEVES! Their software does not work that website is a SCAM! Who ever is in charge of that website should go to jail. The Better Business Bureau needs to shut down that website and the affiliates.
N  24th of Sep, 2014 by    +1 Votes
1-929-800-4402 This number is under their business but they never answer. They wont even answer to phone calls from banks...They hide for a reason!
N  18th of Oct, 2014 by    0 Votes
Under threat from IRS to submit a past year's return I hastily chose this company to complete my return this morning. After completing the return using their software I paid the cost of $49.99, but have yet to receive an email with my return. I've used other prior tax return services online and received a pdf copy of my return immediately. After reading these reviews I think I've made a grave mistake. They have all of my personal information including my bank account, refund, and social security number. I haven't read of anyones i info being stolen or used by this company but I'm still sick thinking of the damage they could do if they really are scammers, not to mention the mess I'm going to have to endure from the IRS for not getting this return in the mail today. I don't have the time or money toreile with someone else.
A  28th of Apr, 2015 by    0 Votes
I used this service to file taxes from 2008. When they e-mailed a copy, they were incorrect!!! The company had added $600 to the refund amount based on a tax rebate that was eligible that year. However, one could only receive the rebate if you were married and I was filing a single return. I contacted them twice about their error and they denied the mistake initially. After threatening them with the BBB and calling my bank for a charge-back, they finally offered to correct their mistake. However, they still refused to refund my money or take any responsibility for their mistake. RUN FOR THE HILLS BEFORE USING THIS WEBSITE!!!
A  19th of Dec, 2015 by    +1 Votes
Yes, I too, was just scammed by these people. I paid the amount requested and do not have access to my taxes.
D  20th of Dec, 2015 by    0 Votes
I have to amend this complaint - I filed my 2012 prior year tax Dec 2015. I received my taxes via email within 4 hours of submission. The taxes have obviously not been processed by the IRS or state, but they look correct from the information I provided. Will update this post after the taxes have been processed.
A  19th of Mar, 2016 by    0 Votes
I used this lousy service and when I went to print it out the form was blank! There is no technical support and my money is GONE!!!
N  18th of Apr, 2016 by    0 Votes
This company is a complete rip off. There's no option to even speak to a live person. You have to wait 24 hrs before you get to see an emailed copy of your own tax return. Never mind that they make changes to it at their own discretion. So if you don't triple check it after you finally receive it, chances are you could potentially be charged with tax fraud. Yes, they have a customer chat option, but its not worthy of being called that. Its more like a message center. You leave a message and someone will respond in a matter of hrs. I paid $50 for fed and state. Something that I wound up making corrections to and mailing myself. Never again with this company. I should've heeded the warnings, but I thought hey can't be that bad. Boy was I wrong.
A  2nd of Dec, 2016 by    0 Votes
PLEASE DON'T USE THESE PEOPLE! I dont usually comment on anything and have tried emailing and calling these people several times...I used for 2014 tax purposes. I don't have a very detailed income tax per I don't make a lot of money. Hardest part is my earned income credit for my kids. I have no property or investments. I'll be the 1st to say I'm ignorant when it comes to taxes. They sent me a copy. Several boxes that I didn't check were checked. Charged me 80 dollars to send me an email ( didn't receive) and they mailed me a copy 2 months later. WRONG it was sent back by the irs. I am STILL dealing with this, such a pain. Please listen to these reviews and just use turbotax.com (I've had great success with them. only for current years). I'll try to update this is I ever do get this figured out. Almost time to do 2016...ugh. Good Luck Yal!

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