New World Video Direct / Bait and Switch
On October 5, 2010 I purchased a Canon CA-920 power cord for my video camera from this company for $89.00. With shipping and handling the total came to $100.50. Later that day I received a phone call from someone at New World Video Direct stating that this product had been recalled and was no longer available for purchase (although it remains on your website even today). This person convinced me to accept a different but comparable item which he stated "costs more", but will be given to me at the same price as the item I originally ordered. When I received the substituted item, it appeared to be a very cheaply made battery charger from China. When I googled this item, I found many other companies carry it for quite a bit less with one company charging only $14.00 for this very same item. The next day I called New World Video Direct to let them know I wished to return this item for a full refund as it was not what I ordered and had been sent an inferior product in exchange. I was given a return merchandise number and I sent it back to them. When I phoned NWD earlier today, they said they had returned $75.65 of my money via Paypal on October 26, 2010 for this item. I was not able to locate this transaction and called Paypal with the transaction number given to me by NWV and was told this is not a valid transaction number.
From what other NWVD customers are saying this sounds like it's their standard business practice to operate in this manner. Hope this helps some other sucker avoid the same mistake that I made in assuming they were legit.