Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Maxi Biggs Pet Store / Refused to honor their warranty

83% 6
I bought a 12 week old purebred boston terrier in jan 05 my beloved bugsy died may 9 2007 of cancer he had diarrhea since i brought him home he got deathly ill in April could not eat was vomiting and had diarrhea so bad he had to go into the hospital after a sonagram he was determined to have a very large tumor i instructed them to operate they could not remove the tumor and it was diagnosed as cancer i took bugsy home to die he lasted not even a month but i refused to let go he was just a baby and only 2 i paid 1400 for him and incurred 6,000 in vet bills not to mention the special food he had to eat all along maxie biggs refused to honor their warranty said they changed owners the store is located in staten island i am a single 53 year old woman with severe fibromyalgia bugsy was my baby and it was unfair he had to suffer like this i COULD NOT PUT HIM TO SLEEP HE WAS JUST A BABY HE DIED IN MY ARMS


Sort by: UpDate | Rating
A  5th of Apr, 2008 by 
Agree Disagree 0 Votes
Being a dog lover, I am mortified at your experience. On the other hand, we bought Bella from maxi Biggs and could not be happier not only with her breed [black lab] but with the friendliness of the sale as well. We brought her to our vet immediately after purchase and she got her cean bill of health.

I am so sorry about your loss. I know I would feel the same way you do. I am really horrified that Biggs did not honor your situation.

Stay well and hopefully you an adopt a pup who can love you and who you can love back again.
Sorry about your loss.

A  31st of May, 2008 by 
Agree Disagree 0 Votes
I vist that Pet store often, and have witnessed the unprofessional manner in which customers are approached, They switch dogs, and prices around, and refuse to give direct answers. As a dog lover I visit the store on my lunch time, so I see many people and their reactions and stories coming in and out of that particular pet store. The manager is uncaring and doubt highly he cares whether they are bath or cared for properly...I feel bad for the animals.
I could definately believe your story, and I am sorry for your loss. One last thought, At least bugsy was given love and attention and had a good life with a wonderful owner, even if it was short. Take Care... RZ
A  19th of Jun, 2008 by 
Agree Disagree 0 Votes
hi, i'm 12 years old an i went to maxie biggs tuesday to pick out a puppie for thusday the 26th. i found a cute yorkkie n i played with it for an hour straight.i didn't see anything wrong with her but i now know what might happen if i do buy a puppie from that horrible place like that.
A  12th of Oct, 2008 by 
Agree Disagree +1 Votes
I bought a female Cairn Terrier from the Staten Island store. We love her to death. When we got her she had their clean bill of health. When we got her home and she started to run around she had a wheeze. No big deal but now not even a year later and we just had to have a tumor removed from her neck. Does anyone know where to contact this new company??
N  27th of Jun, 2009 by 
Agree Disagree 0 Votes
I purchased my Akita puppy from Maxie Biggs in Staten Island. When I first went into the store, and saw him, I fell in love. I was picking out our first dog, and I decided to spend some time with him to see if he was a match. We went into one of the little pens with him and played with him for a while. He was very active and happy. We paid for him and were going to pick him up a few days later to take him home for my daughter's birthday. We picked him up two days later. At first, we didn't notice that he was not as playful as when we first saw him, so we assumed that he was getting used to the new environment. But soon afterwards, we realized that he was not well. We took him to the vet the next day to get his first check-up and that's when it became clear that Yogi was sick. He had been coughing a lot and did not eat at all. The vet said that he had pnuemonia and had to stay until he got better. He spent that first week at the vet. Thankfully, he made a full recovery, and now, 3 years later, he is the most wonderful dog. We had to fight long and hard with Maxie Biggs, and at first, they wanted us to return our dog for a full refund, but after what we learned, we believed that we would have been sending him to his death sentence. Instead, we put up such a fight, threatening to take it to the news and actually reporting them to the Better Business Bureau, they eventually gave in and paid the vet bill in full. We are very lucky that in the end of this horrible experience, Yogi had become a great addition to our family. Now we are wiser and will never buy a dog from a pet store again without first doing some research first.

Post your Comment


Reply to