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Lenders Direct / Time Waster / Inefficient Service (updated)

1 1403 NORTH TUSTIN AVE, SUITE 250Santa Ana, CA, United States Review updated:
Contact information:
Phone: 1-800-874-5952

This is an update to my earlier post on this company:
Lenders Direct / Gateway Business Bank / Mission Hills Mortgage Bank:

I'm not normally into complaints, hate trivial things. But this deserves to be put out there in the interest of the public.

This company is a real joke. I've dealt with Roque Amadeus Gonzales (Rocky) and Tiffanie Burns. After about a month into the application process, they have added an additional credit charge of $1, 305 in the settlement sheet. We went ahead with this increased fee and charge anyway.

Now 1 1/2 months into the loan process, they finally sent the final closing papers to sign on 12-20-10 via notary public. Now hear this: a day after the final loan documents were signed by us, they want to cancel the whole thing, on the excuse that they need a portion of September pay stub from my wife, although we provided all the documents they had asked for a month earlier. These people put the cart before the horse. They ask for supporting documents a month later; and after the rates have been locked and final documents are signed! And they refused to refund the $500 appraisal fee we paid. And unlike in the early stages, the phone manner was abrupt hang ups in the later stages of the loan process.

We hope this warning may help avoid similar loss and hardship to another applicant. We have lost a valuable one and half month that we will never get back.

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  • Va
      19th of Sep, 2008
    0 Votes
    Lenders Direct - Scam
    Lenders Direct
    United States

    I used lending tree looking too refinance on about Aug.7. I at no time agreed too use lenders direct. The calls started instantly and so did the emails. They called everyday several times a day even after being told too stop. On August 20 we said in writing we didn't want too refill anymore. On August 23 I replied too an email again saying we are no longer looking too refinance. This was after many calls. On August 25 after more calls and emails i replied saying please do not call or email anymore we are not interested and if they contact again we will report them. Well guess what. They are still calling. I just filed a complaint with the State Attorney Generals Office. Be careful with this company, they will call and call and call...

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