Lenders Direct / Time Waster / Inefficient Service (updated)
This is an update to my earlier post on this company:
Lenders Direct / Gateway Business Bank / Mission Hills Mortgage Bank:
I'm not normally into complaints, hate trivial things. But this deserves to be put out there in the interest of the public.
This company is a real joke. I've dealt with Roque Amadeus Gonzales (Rocky) and Tiffanie Burns. After about a month into the application process, they have added an additional credit charge of $1, 305 in the settlement sheet. We went ahead with this increased fee and charge anyway.
Now 1 1/2 months into the loan process, they finally sent the final closing papers to sign on 12-20-10 via notary public. Now hear this: a day after the final loan documents were signed by us, they want to cancel the whole thing, on the excuse that they need a portion of September pay stub from my wife, although we provided all the documents they had asked for a month earlier. These people put the cart before the horse. They ask for supporting documents a month later; and after the rates have been locked and final documents are signed! And they refused to refund the $500 appraisal fee we paid. And unlike in the early stages, the phone manner was abrupt hang ups in the later stages of the loan process.
We hope this warning may help avoid similar loss and hardship to another applicant. We have lost a valuable one and half month that we will never get back.