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Ken Richardson Knives / Bad service

1 United States Review updated:

They advertised custom made knives on their website
I ordered 3 knives from them. I was told it would be 3 weeks before I
received them. When 3 weeks came and went and I hadn't gotten the knives I
called them back. I was told they were mailing the the next day. I never
received them. Each time I called I was told they were going out the next
day. Mrs. Richardson also verified my order and mailing address. I finally
received the knives 3 months later COD. I paid for them and got them in the
house to open them. They weren't what I had ordered. I called the business
and spoke with Mr. Richardson this time. I was told to send them back,
because they had a contract with cabelas and would already have them sold.
He said I wouldn't get another knife or a refund. He said he didn't have to
sell to me and called me a liar. He screamed into the phone and talked to
me very hateful. This company falsely advertises custom made knives on
their website when they don't have the time or manpower to fill the orders.
They have very poor business skills. Most of the time they don't even
answer their phone. I was very disappointed in the service I received.

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  • Hu
      12th of Nov, 2017
    0 Votes

    Whoever wrote this works for another knife company and is trying to sling dirt at Rachardson's. No one there will EVER yell at a customer, think of it, what company would - none. But I go to their shop outside Steelville and it is a place of hard work and dedication done by family members, some of whom didn't go to college to stay in the family business. Don't listen to this bull@#^!

  • Je
      14th of Nov, 2017
    0 Votes

    This is false! I have dealt with this family for years they would never treat anyone like that. Never!

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